123inkcartridges.ca Return Policy123inkcartridges ca Return Policy

Returnable within 1 year of received date if defective

  • Defective compatible or remanufactured ink
  • Defective compatible or remanufactured toner
  • Defective compatible or remanufactured drum unit
  • Defective cables and non electronic adapters

Returnable within 90-Days of received date – only if unopened (Restocking fee may apply)

  • Unopened compatible or remanufactured ink
  • Unopened compatible or remanufactured toner
  • Unopened compatible or remanufactured drum unit

Returnable within 30-Days of received date –only if unopened (Restocking fees may apply)

  • OEM ink *
  • OEM toner *
  • OEM drum *
  • Ink refill kit (not refundable once opened)
  • Software, videos games, blank media (not refundable if outer seal is broken)
  • Headphones and earphones (not refundable once opened due to hygienic reasons)
  • Fitness trackers *watch, bracelet and others (not refundable once opened due hygienic reasons)
  • Beauty, grooming & personal products (not refundable once opened due hygienic reasons)
  • Cleaning supplies and chemicals
  • Office supplies *paper, writing instruments and others
  • Photo film
  • Jewelry

Returnable within 30-days of received date (Restocking fee may apply)

  • Cell Phone accessories (Must contact manufacturer for further assistance)
  • Video / Audio / Digital converters, switcher and splitters
  • Computers, Laptops & Tablets
  • Computer accessories
  • Cell Phones and Wireless Devices
  • Cameras (Must contact manufacturer for further assistance)
  • Camera Lens, flash and other accessories
  • Monitors
  • Portable music players
  • Radar Detectors
  • Printers (Any order placed after Feb 16,2016 will have 20% restocking fee)
  • Electronic adapters
  • lighting fixtures

Specific Warranties

  • Cables on PrimeCables have a lifetime warranty. This does not include adapters or any powered/electric cable related products.
  • PrimeCables branded wall mounts have a lifetime warranty. This does not include other wall mount brands.
  • The Pantum P2500W printer has an exclusive 2 year warranty. All other printer models still remain with a 30 day warranty with us, followed by the manufacturer’s.

Not Returnable

  • Intimate Products
  • Final sale items, clearance or open boxed items
  • Household electronics are non-refundable, but carry a 1 year repair warranty by the manufacturer
  • Guarantee period is starting from the order arrival date stated on courier website for shipped orders, shipping date for Metro pickup or pickup date for warehouse pickup. For complete information regarding returns and any applicable fees, please look at our other policies bellow.

*OEM ink cartridges, toners and drum units will only be accepted when opened if they are still in resalable condition, meaning that all the manufacturer’s seals are all intact. We request that such returns are confirmed with our customer service, which will be verified by pictures. Accepted returns will have a 30% restocking fee. Returns that do not match our criteria will be declined and will be returned at your fee.

For the best possible service regarding defective or exchange of an opened OEM product, please contact the manufacturer directly and they will be more than happy to assist you.

Manufacturer Warranty Period Contact Number Manufacturer Website
Brother 365 days 1-877-276-8437 www.brother.ca
Canon 90 days 1-800-652-2666 www.estore.canon.ca
HP Life of supply 1-800-474-6836 www.hp.com/ca
Epson 30 days 1-800-444-1527 www.epson.ca
Lexmark Different with each product 1-800-438-2468 www.lexmark.com/en_CA
Okidata 90 days 1-800-654-3282 www.okidata.com
Xerox Life of supply 1-800-821-2797 www.xerox.ca
Samsung 365 days 1-800-726-7864 www.samsung.com/ca
Kodak 365 days 1-888-368-6600 www.kodak.ca
Panasonic 30 days 1-800-561-5505 www.panasonic.ca
Ricoh 90 days 1-800-742-6438 www.ricoh.ca
Konica Minolta 30 days 1-877-778-2687 www.konicaminolta.ca
Kyocera Mita Life of supply 1-877-326-7976 www.kyoceradocumentsolutions.ca
Pantum 365 days 1-855-726-8861 (855-Pantum1) http://global.pantum.com/
  • Modifying a product without 123inkcartridges.ca/Shopper + Family authorization will void warranty.
  • In no event shall 123inkcartridges.ca/Shopper + Family be liable for any incidental or consequential damages, including but not limited to loss of business, profits or equipments.
  • 123inkcartridges.ca/Shopper + Family is not responsible for any damage due to misuse, abuse or neglect. We are only responsible for products that are damaged during delivery or product that come with a manufacture defect.


  • We suggest you to call us or use our online chat system immediately to cancel any order; Emails are not the fastest way for cancelling or editing an order. Our toll free number is 1-866-979-7463. Since we want our customers to get their items as soon as possible, if the order is placed before noon (EST/EDT), they are usually processed on the same business day. It is the customer’s responsibility to cover any shipping cost if any errors occur after shipping.
  • Once an order has been processed by our warehouse you may not cancel or change your order.
  • If you have purchased the incorrect products, simply ask for a return authorization from our customer service team and, once the authorization confirmed, return the items to us to obtain a refund. (Shipping cost will be covered by the customer)
  • For all online orders, if you see any price drop on our website’s product page, you can contact us within the 7 days following the purchase date and we will arrange a refund to your store credit for the difference. Please note, if the price difference lowers your subtotal bellow the minimum required for free delivery, shipping charges will be applied.
  • Exceptions; clearance items & special coupon events.
  • Please check your order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report it immediately to our customer service so that the order may be updated and changed accordingly. If the problem is not fixed in time and order is shipped out, customers will be responsible for the cost of resending the order.


  • Please check order confirmation email. If the shipping address is incorrect or incomplete, customers are responsible to report immediately to our customer service to update and make changes. If the problem is not notified in time and the order is in process or shipped out, the order must be returned to sender to either be resent or refunded (shipping fees will be applied)
  • If a non-defective item(s) is returned to us and needs to be resent to you at your cost, we reserve the right to charge the shipping fee based on the size and weight of the item(s) and therefore not based on our current standard flat fee reserved for new orders.
  • Any discrepancies between items received and ordered items must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.


We Pay the cost of ALL returns!

  • All returns, whether they are defective items or not, must be returned in their original condition, complete with all packaging and accessories. Non-defective items must be returned with the original manufacturer’s intact seal and must be in 100% resalable condition. Any deviation from these conditions will require pre-approval by ShopperPlus.
  • Defective items: If the whole order is returned; you will receive a full refund.  If only part of the order is returned; you will receive a refund for the items being returned only.
  • Non-defective closed items: Please be advised that the cost of shipping will not be refunded.  The total amount you will receive will be the amount of the item only*There will also be a mandatory restocking fee of 10% for non-defective items.  (20% for printers starting Feb 16,2016)
  • Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a 10% restocking fee.  (20% for printers starting Feb 16,2016)
  • *Some products cannot be returned such as OEM items, sports trackers, headphones/earphones, etc.  For the full list of which items can be returned, please follow our guarantee table guideline at the top of this page.
  • Our customer service team will be happy to assist you with any of your returns.  In some cases, picture proof will be required to be able to complete the return process.
  • *Please note all orders are recorded by our system
  • We provide RSL (prepaid return shipping label) to confirmed items within their specific warranty period, unless in special circumstances authorized by our customer service. Items must be returned within 30 days after the RSL is issued. If the RSL is not used within the 30 days after it was issued, we are not responsible to provide a new RSL; customers will be responsible for returning the items.
  • Metro pickups returns are done through RSL provided by our customer service; Metro’s depanneurs are not responsible for returns nor issuing replacements/refunds.
  • Any discrepancies between items received and ordered items must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.


  • All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
  • Limited in quantity: all free items will be on a first come first serve basis. No substitutes will be offered.
  • Dollar value coupons do not carry cash value, must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.
  • Users are responsible for shipping cost of “Free gift coupons” unless combined with an order subtotaling over $49.

Returns, exchanges and refunds for purchases with free gifts, included or bonus items

  • All the products (defective or non-defective) must be returned in their original purchase condition, with the original packing material, intact warranty cards, manuals, instructions and any other item or accessories provided by the manufacturer. If the purchase includes a free gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.
  • For audit and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and phone number. A valid (or a scan of) photo ID may also be requested for further confirmation. Returns with the original receipt will be made to the original method of payment or store credit.

Returns, exchanges and refunds for purchases with earned store credit

All product refunds are subject to store credit deduction correspondingly to the product and/or the order’s subtotal. Any store credits earned via special promotions or events requiring a minimum subtotal from either the order or specific items will be deducted if said minimum required is no longer reached after any related refund. Such store credit deductions may result in a negative total of credit rewards.


123InkCartridges.ca/Shopper + Family attempts to be as accurate as possible in its product, pricing and rebate information; however, 123InkCartridges.ca/Shopper + Family cannot guarantee that product descriptions and/or specifications, pricing or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors,123InkCartridges.ca/Shopper + Family will not be liable for any loss or discrepancy with accurate data. If a product offered on the Website is not as described, or does not meet your expectations, your sole remedy is to return the product in accordance with 123InkCartridges.ca/Shopper + Family Return Policy.


Except as otherwise noted, the price displayed for products on the Website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with industry practice; or the estimated retail value for a comparably featured item offered elsewhere. 123InkCartridges.ca/Shopper + Family cannot confirm the price of an item until you place an order. Despite 123InkCartridges.ca/Shopper + Family’s best efforts, a small number of items on the Website may be mispriced. If an item’s correct price is higher than the stated the price, 123InkCartridges.ca/Shopper + Family will, at their discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Abuse of the credit reward program, including failure to follow program policies and procedures, the sale or barter of reward certificate(s), credits, benefits, product, points or promotional offers and any misrepresentation of fact relating thereto or other improper conduct as determined by Shopper+ in its sole judgment, may result in the cancellation of the member’s account without notice and/or future disqualification from program participation, forfeiture of all points accrued and/or the cancellation of previously issued but unused reward credits.

  • Shopper+ reserves the right to request valid identification prior to accepting merchandise for a return.
  • Shopper+ reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
  • Shopper+ will only accept the return of merchandise purchased from The Shopper+ store.

In connection with the enforcement of any of the Terms & Conditions governing the credit reward program, Shopper+ reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs. Shopper+ Store Credit Reward are subject to applicable government regulations and are void where prohibited by law.

For more information visit 123inkcartridges.ca

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