2BStores

2BStores2BStores Return Policy

At 2b, we want you to love your new purchase, but understand that sometimes things just don’t work out. If you are not completely satisfied with your purchase, you may return it by mail or to a 2b store within 21 days from the date received for a full refund. Merchandise must be unworn, with tags attached, and accompanied by the original receipt or packing slip. Please note, we are unable to honor previous sale prices or promotions when you place a new order. When returning to a store or by mail, shipping and handling charges will not be refunded. For our Canadian Clients, duties and taxes will be refunded for returned merchandise.
Non-Returnable Items

All sale, swimwear and lingerie purchases are final sale and cannot be exchanged or returned. Gift cards are also non-refundable.
Return Instructions
Returns by Mail :

All merchandise must be unworn, with tags attached, and accompanied by the original packing slip. Please write the reason code next to the item you’re returning.
* If you no longer have the packing slip, please go to My Account on 2bstores.com to print a copy of your invoice.

Please ship your return to:

2bstores.com Returns
4995 Industrial Way
Benicia, CA 94510

In-Store Returns

All merchandise must be unworn, with tags attached, and accompanied by the original packing slip. Purchases made in our stores CANNOT be returned via mail. Please return store purchased merchandise to any of our store locations within 21 days of purchase. To find the store nearest you, go to “Store Locator” on 2bstores.com.

Return Processing
Refunds will be made to the original form of payment, including items received as gifts.

If your order was purchased through PayPal and you return it by mail, your PayPal account will be credited for your return. If you return an order that you purchased through PayPal in-store, you will receive a merchandise return credit (MRC) redeemable on 2bstores.com or in-store.

If your order was purchased with a gift card or merchandise return credit (MRC) AND PayPal and you return by mail, your PayPal refund will be issued first. If you return an order that you purchased through PayPal and gift card or merchandise return credit (MRC) in-store, you will receive a merchandise return credit (MRC) redeemable on 2bstores.com or in-store.
If your order was purchased with a gift card or merchandise return credit (MRC), your refund will be issued to the original card. If you no longer have the GC or MRC, please contact Client Services at ClientServices@2bstores.com.

If returning by mail, please allow 2-3 weeks from the date you mailed your return for it to be processed. Once your return is processed, we’ll email you to confirm it’s complete.

If you need further assistance, please contact Client Services at 855-935-8822 or ClientServices@2bstores.com.

For more information visit 2BStores

Review This Company


Submit your review
* Required Field