A-1 Appliance Parts Return Policy
All returns must be accompanied by a Return Materials Authorization (RMA) number. Please call 1-800-841-0312 or email us at parts@a-1appliance.com to obtain one.
Warranty
All parts sold by A-1 Appliance Parts, Inc. come with a 90 day warranty except for GE (General Electric) appliance parts. GE appliance parts have a one year replacement warranty. This warranty is good from the date of original purchase. Since warranty issues are sometimes complex and an RMA # is necessary for return, we encourage you to call us and let an A-1Appliance Parts representative resolve the problem as quickly and efficiently as possible. Please call between the hours of 8:00 A.M. and 5:00 P.M. (CST) 1-800-841-0312. If possible, please have your original invoice and order number when you call.”
Non-Warranty Returns
What if you’ve ordered the wrong part? Don’t try making it work. After obtaining an RMA number, simply send it back with a note attached explaining the return. Please be sure to include your invoice and any other information that we would need to process the credit speedily for you.
What if we send the wrong part? We’ll make it right. To expedite the correction of the mistake, please give us a call at 1-800-841-0312 and let an A-1 Appliancerepresentative resolve the issue.
We cannot give refunds on special order items, installed parts, or electrical parts.
Regular orders (uninstalled), that were not shipped using our “Free Shipping” method, may be returned anytime within 14 days from the date of original purchase for a full credit. Returned orders that were originally shipped for free will be subject to a 20% restocking fee to cover the shipping cost.
Sometimes the lines get blurry in return situations and for best results, please call an A-1 Appliancerepresentative for help at 1-800-841-0312.
For more information visit A-1 Appliance Parts
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