AbbyShot.com

AbbyShot.com Return PolicyAbbyShot.com-Return-Policy

Set-Size Garment Refund

If your set-size order is new and has not been shipped out, it can be canceled free of charge. If the order has reached the “Shipped” status, the cost for canceling this paid set size order is then a re-stocking fee of $30.00 CAD. The remainder of your original purchase price will be refunded within 30 days of the set-sized product returning to AbbyShot. As an alternative that does not involve a cancellation fee, you can exchange your set size order for AbbyCash Gift Certificates of an equal value. AbbyCash Gift Certificates are non-refundable.

Custom-Fitted Garment Refund

If your custom fitted order has the “New Order” or “Processing” status, then the fee for canceling your paid order is $50.00 CAD. The remainder of your original purchase price will be refunded within 30 days of cancellation. As an alternative that does not involve a cancellation fee, you can exchange your order for AbbyCash Gift Certificates of an equal value. AbbyCash Gift Certificates are non-refundable.

If your order has reached the “In Progress” or “Shipped” status, then we apologize, it is too late. Work has begun on your custom fitted order and we are unable to offer a refund or exchange for AbbyCash.

Exchanges

If you chose an incorrect size, and you want to exchange it for the correct one, you have a one week window to contact us, receive approval and get the coat on its way back to us. The substitution itself is free of charge;>all you do is pay for the shipping, handling and any applicable customs & brokerage fees which may be applicable. This exchange applies only to the original purchaser of the product and is non-transferable.

Here’s how:

To ensure a smooth and hassle free return, please follow the epistle below:

Approval

If your cat has been sleeping on your coat for the past six days (and believe us this has happened), or it has been through a monsoon (this hasn’t yet happened), or if it has been hung in the kitchen while cooking a yummy fish dish (this, too, has happened), then your coat may be rejected at the doors of AbbyShot. Please return it in its original condition, which includes not having the sleeves hemmed six inches shorter. (Yes, that happened too!)

If you have been wearing your garment (beyond simply trying it on to assess the fit), then we apologize, we cannot accept this for return.

Shipping

Please be certain to use a delivery method that will provide you with a tracking number and insurance on the package. If your coat never reaches us we can only be sympathetic.

  • All shipping, handling and any applicable customs & brokerage fees are your responsibility. This includes fees for shipping the garment to our offices, and also for AbbyShot to return a new or altered garment to you.
  • We know that we have uncanny folding skills due to years of experience, but please use your best origami techniques to fold your garment and place it back in the original packaging to avoid damage when being delivered back to us.
  • Here is a pdf file you can print for your return label:

Customs Regulations

  • To satisfy the regulations of Canada Customs, you must include the exact phrase,“Canadian Goods being returned” on the shipping documentation itself, as well as using the above .pdf label file for the package.
  • Please also indicate the category of the goods as “Repair” or “Return” on customs forms (this is usually in a check box format).
  • Please write in the country of origin of the goods as “Canada“.
  • For customs purposes, please ensure a copy of ALL PAPERWORK from the ORIGINAL shipment (original waybill, commercial invoice) is attached to the outside of the box, so it is clear that the coat is being returned.
  • Should there be any customs or duty fees as a result of sending your package to us, we will charge them to you along with a nominal fee for processing this additional charge.
  • Under most circumstances, properly labeling your package as a returned item as specified above should eliminate any customs duties!

For more information visit AbbyShot.com

Review This Company


Submit your review
* Required Field