Delivery & Returns

Academymenswear.co.uk aims to dispatch all orders within 24 hours of receiving payment.

All deliveries require a signature upon receipt, so you will need to ensure that someone will be available at your delivery address to accept the goods.

This delivery policy does not affect your statutory rights as a consumer.

Dispatch

Orders placed before 2.00pm UK Time Monday-Friday are usually dispatched on the same day, whilst those placed after 2.00pm UK Time, weekends, or public holidays, will be sent out on the next working day.

For next day delivery, orders placed after 2.00pm may be sent the following day. Next day delivery placed after 2.00pm on a Thursday will be dispatched on Friday, delivered on Monday. Likewise, orders placed after 2.00pm on Friday/Saturday/Sunday will be dispatched on Monday, delivered on Tuesday. Next day delivery is currently only available for UK deliveries.

In most cases, we will contact you within 24 hours of the order being received if there is problem preventing us from dispatching your order.

UK Delivery

Standard deliveries are usually made within 3-5 working days from dispatch unless advised otherwise.

Charges: UK mainland – £3.95, orders worth over £100 are FREE (UK mainland only)

Next day deliveries are made the following working day from dispatch unless advised otherwise.

Charges: UK mainland – £5.95

Outside UK Delivery

Academymenswear.co.uk does not charge any customs duties on International shipments or any destination outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Academy menswear. While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order with Academy Menswear.

Charges: EU Community – £15.00

Charges: Rest of the World – £25.00

Undelivered Parcels

We must be notified of any undelivered parcels within 14 days for UK deliveries, and 28 days for non-UK deliveries of placing an order. If this is the case, you can Contact Us here, and a member of our dispatch team will be in contact within 24 hours to inform you of the situation.

If you have any further questions about our delivery policy, please do not hesitate to contact us.

Tel: +44 1438 747 147

Email: info@academymenswear.co.uk

Returns

If you are unsatisfied with your purchase, you can return it by 10 days of dispatch date (found on invoice) for an exchange or refund for that item. Please note that this does not include postage costs, unless the order has been cancelled prior to shipment.

At Academymenswear.co.uk, we refund any item kept in its original unworn condition, including packaging and labels/swing tags. Please note that in the interest of hygiene, underwear cannot be returned.

Please ensure goods remain undamaged in transit to our warehouse, and that you obtain proof of delivery for your return, as we are not liable for goods lost in transit.

Should you have a complaint or any comments, please do not hesitate to Contact Us.

Returns Procedure

Please send your returned goods within 7 days of informing us of your cancellation to:

Academymenswear.co.uk
25 Westgate Centre
Stevenage
Hertfordshire
SG1 1QR

Upon receipt of the goods, we will refund or re-credit you within 30 days after the cancelled items have been received by us in good condition.

For more information visit Academy Menswear