If you would like to return an item please send it back to the address given below within 30 days from date of receipt.

Adams Kids, Big Yellow, Unit P11

399 Uxbridge Road, Ealing, London UB1 3EW

Please include details of the goods you are returning and any replacements you may want. We will not charge you any postage for exchanging an item.

Christmas Returns Policy

Adams offers a special Christmas Returns Policy. If for any reason you are not satisfied with any item bought as Christmas Gifts from the  website after the 1st of December 2013, you may return them to us up until the 31st of January 2014 for an exchange or refund provided that the item is returned to us in its original condition. Please ensure to quote your order number on all correspondence.

Please note, when returning an item for a refund/exchange we are unable to reimburse the return postage charge.

I have worn my item. Can I still return it?

The item must be in its original packaging, with the relevant tags still in place and in a condition that would enable us to sell the item to someone else as new. In the case of shoes, this means they must not have been worn outside. In the case of underwear and swimwear, the item must not have been worn.

Can I return an item to one of your stores?

Unfortunately not. If you wish to return an item, please follow the process “I want to return an item”.

Do I have to pay to return the item?

If you are returning an item because it is faulty or we have sent you the wrong item then the cost of returning the item is our responsibility. We will refund the cost of postage.

If you change your mind after purchasing an item, the cost of return postage will be payable by you.

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When we calculate the amount to refund you, we take into account:

– Any vouchers or promotions in the original purchase

If you think we have incorrectly calculated the refund amount, please contact our billing department on information@adams.co.uk and provide us with your order id and details of what you think the refund should be.

Why have you not refunded the delivery charge?

We only refund the delivery charge (P&P charge you originally paid to have the order delivered to you) if:

– You have returned an item which is faulty

How do I start shopping at adams kids

Welcome to adams kids! Shopping at adams kids is easy and simple. The following guidelines have been provided to help you shop online.

The top of the site contains the key areas of the site.  Click on any one of these sections to begin your shopping experience.  For example, click on girls.  You will be taken to girls main page and here you will see the main product categories and any offers available.  To view girls tops, simply click on tops.  You will then be taken to the product list page, which displays all girls tops.

The menu on the left hand side is designed to help guide you through your shopping experince at adams kids.  You can browse by offer, by season, by age, by price and so on.  Click on any one of these areas to narrow your search.  Click on a picture to go to the product detail page, where you can find further information about the product.  Select a size and then click on the ‘add to basket’ button to buy that item.  To go back to the previous page you were on, click on the ‘back’ button. Or you can continue to navigate the site by clicking on other sections.

To view your bag at any time whilst shopping at adams kids, simply click on the shopping bag link at the top right corner of your screen.

When was Adams relaunched

Adams Online was relaunched on a brand new platform in August 2010. The business is trading stronger than ever and we are offering new collections every month.

Can I change my order?

Unfortunately we are not able to make changes to the order after you have placed it. If you no longer wish to receive the goods please return them to us for a refund.

Can I cancel my order?

You can request that the order be cancelled and we will do our best to prevent the order being shipped. However it is not always possible to stop an order once it has been placed. If your order has been despatched, you will need to return the goods ( see “I want to return an item”) .

What is your privacy policy?

We are committed to protecting your privacy, while providing you with the best service available. Our privacy policy sets out how we will deal with the information we receive about you and is subject to the conditions of use.

By using this site, you agree that you do not object to us contacting you for any of the reasons outlined in our help section and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

On all our newsletters, there is an option to unsubscribe. Our customers can choose to no longer receive any marketing communication from us. Further information can be requested by writing to

Customer Services, Adams Kids, 2 Lord Hills Road, London W2 6PD

Email: information@adams.co.uk

What information do you collect and how do you obtain it?

We collect information from you when you register on our site and when you make a purchase from us (Personal Information). We use your Personal information to:

– Process your orders

– Contact you if there are any queries in relation to your orders

– For statistical purposes to improve this website and its services to you

– To administer this website

– If you agree, to tell you about products or special offers that we think may be of interest to you.

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time what pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Do you share my personal information?

We will not provide your Personal Information to any third party for mailing or marketing purposes. We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law.

What cards do you accept?

We accept the following Debit and Credit cards: Visa, Mastercard, Maestro and Solo.

You can also pay us using your Paypal account.

What currencies can I pay in?

At present we can only accept payments in £ sterling for orders shipped to UK and internationally.

Is it safe to order online?

adams kids online is secure.

We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Can I purchase a gift voucher. Can it be used to buy goods online?

In November 2012, we have introduced the facility for customers to buy Gift vouchers online. When you purchase a gift voucher from us online, we will send you an email with a gift voucher which can be forwarded to whomever you wish to gift to.

Gift vouchers are valid for a year and can be used to purchase any product from the site.

My login details and or password dont work

If you are having difficulty logging in. Click on “my account” at top of the page. This will take you to the login page, where you can enter your email address on “Forgotten your password” and click submit.  The system will automatically send you an email with details of resetting the password.

If you forgot which email address you had used or are having problems please email information@adams.co.uk

Other problems with the website

If you are experiencing problems while trying to place an order we recommend you try using a different browser like a newer version of some of the most popular ones listed below:

Internet Explorer

Firefox

Google Chrome

These internet browsers can be downloaded for free.

If you are having any other issues with the website, please contact customer services on information@adams.co.uk

For more information visit Adams UK