Adorama Return Policy
We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. So, if you’re not happy with your purchase for any reason, just go through our easy self-service return process.
All returns must meet our guidelines, please review our full Return Policy carefully.
30 Day Return Policy
For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer’s packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer’s labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer’s packaging.
If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
Simply follow these easy steps for a full refund.
- Download self service return form
- Fill out the self service return form
- Securely package your return
- Ship items to
Order Processing
7 Slater Drive
Elizabeth, NJ 07206
Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
International returns, please mark the item as “VENDOR RETURN” to avoid duties and customs.
Non returnable items
Following items cannot be returned once opened
Software, Film, Paper, DVDs, Bulbs, flash tubes, Batteries, Ink cartridges, Notebooks, Netbooks, Tablets, iPads and Computers, Memory cards, any item which has been removed from its “blister-pack”.
Printers cannot be returned once toner has been installed.
Underwater equipment cannot be returned once it has been used in water
Cell phones and smart phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no sign of use.
TV Return Policy
Up to and including 47” sealed in the original manufacturer box never opened, may be returned. (We recommend to apply insurance on shipment),
Larger than 47″ cannot be returned. In the unlikely event a TV is defective the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. A broken or damaged outer box is a first sign that your TV may have been damaged in transit. Open the box immediately and inspect your TV. If the TV is damaged, have the driver note it on the delivery document and contact us immediately to report the damage and file a claim.
Refund Policy
Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Adorama reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the above mentioned requirements.
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