AEKK Return Policy
For your shopping convenience, we offer a 30-DAY MONEY-BACK GUARANTEE on our non-customized merchandise. The item(s) must be unused, unaltered and returned with the original gift packaging.
Credits are issued within 30 days of receipt of the returned item(s).
A return authorization number MUST be obtained from us, and this number MUST appear outside of the box. Returns cannot be accepted without such authorization. For your safety, please send your item INSURED and request a RETURN RECEIPT. We cannot issue credit on items that have not been received by us.
While we do refund the full amount for the item(s) ordered, shipping fees are not refundable.
Please note, if your order qualified for FREE shipping, the following policy applies:
All items refunded from an order that was shipped free of freight charges will be charged a return fee of $2 per item, not to exceed $10 per order.
CUSTOM (E.G. CHARM CONVERTED TO POST EARRING) OR ENGRAVED ITEMS ARE NOT RETURNABLE.
We do not accept merchandise for return unless items are defective, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.
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