Aéropostale Return Policy
Returns to our Online Store
When you receive your order, the packing slip will contain detailed instructions for returning an item. Here are the basic steps:
1. Please refer to your packing slip for return information.
2. Pack the item securely in the original package, if possible.
3. Enclose the bottom portion of the original packing slip with the item. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
4. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
6. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
40 Logistics Blvd
Walton, KY 41094
7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
8. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Please note that your original shipping costs will not be refunded.
Returns to an Aéropostale Retail Store
It is easy to return products purchased on www.aeropostale.com to any Aéropostale store. Just follow these steps:
1. Find the nearest Aéropostale store by using our Store Locator. (Please note that returns must be made in-person. Aéropostale retail stores do not accept returns via mail.)
2. Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
3. All products must be returned in good condition, and with all accessories to ensure a full credit.
4. Take the item and original packing list to any Aéropostale retail store.
5. The store associate will process your return and issue you a credit. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping costs will not be refunded.
6. Online purchases may not be returned to Canadian stores.
7. Purchases made using Bill Me Later® or PayPal® as a Payment method and returned to a store will be refunded to an Aéropostale Gift Card.