AirsoftRC Return Policy
- If your product arrives with shipping damage, please contact us immediatly so we can file a claim on your behalf. Please do not use the product or open the box if you suspect shipping damage. FEDEX, UPS or USPS may contact you by phone regarding the Insurance Claim.
- All Exchanges & Returns must be initiated within 30 days of the delivery date.
- All Orders must be assigned an RMA number by AirsoftRC.
- If an item is sent back without an RMA number, it will be refused and sent back
- Customer is responsible for all shipping fees to and from AirsoftRC.
- Please keep all manuals, accessories, papers, instructions and original boxes to qualify for an RMA number.
- All Returns are subject to a 20% restocking fee. We may impose a higher restocking fee if the product is missing original parts, manuals, or has physical marks.
The following will NOT be legible for an RMA:
- Any items that have obvious signs of use.
- Any item that is not in it’s original condition, is missing parts or is damaged.
- Lack of compliance with instructions from the owner’s manual
- Usage of cheap low quality BB’s or reuse of BB’s
- Any product that has been altered in any way
- Dis-assembly of products
- REMOVAL of cover up or orange tip for Airsoft Guns
- Failure to provide proper care or maintenance
- Unreasonable use or mishandling
- Overcharging Batteries (initial charge should be 3-4 hours)
AirsoftRC reserver the right to determine what constitutes as unreasonable or excessive wear and tear or use.
If you used our RC products / flew the product, or crashed the product, no matter what the reason. We are sorry but we can not be responsible for your crash or use. AirsoftRC.com will not be responsible for incidental or consequential damages including bodily injuries and property damages arising from the use of any product(s) that it sells. AirsoftRC.com reserve the right to refuse service to anyone. Remote Controlled product and Airsoft Guns can be very dangerous. Please read the operating manual before use. We have no control over the correct use, installation, application, or maintenance of our products, no liability shall be assumed nor accepted for any damages, losses or costs resulting from the use of the products. Any claims arising from the operating, failure or malfunctioning etc. will be denied. We assume no liability for personal injuries, property damages or consequential damages resulting from our products.
For more information visit AirsoftRC
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