Alex and Ani Return Policy
Ordering and shipment confirmation:
After you place your order, you will receive two emails from alexandani.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email via UPS.com once your order is on its way.
When will my order arrive?
Orders processing time is between 2-10 business days given the handmade nature of the product.
Once an order is shipped, it can take 1-5 business days to arrive (depending on where in the country you are located and the shipping method selected).
At this time, alexandani.com cannot ship internationally.
What is the shipping cost?
Shipping costs are calculated based on the shipping address.
Orders over $100 will automatically receive free ground shipping.
Do you offer expedited shipping?
In addition to UPS ground shipping, we do offer UPS 2nd Day and Next Day delivery. All expedited orders placed before 2pm EST Monday – Friday will ship on the same day. Free shipping over $100 applies to ground shipping only.
What is your return policy?
If you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label. Please click here to fill out the necessary information to receive a Merchandise Return Label.
All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment. Website orders cannot be refunded in ALEX AND ANI retail stores; they may however, be exchanged in ALEX AND ANI retail stores for merchandise or in-store credit.
For additional information, please contact Customer Service at 1 (800) 725-7822.
For more information visit Alex and Ani
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