Return Policy
Returns process
Be sure to follow the directions on the return form located on the invoice included with your order.
* Use the return label included with your order.
* Mail the labeled return package via the U.S. Postal Service (from your home, office, Postal Service box, or a local post office).
* Postage is not necessary if mailed in the USA using this prepaid label. If you need a new prepaid shipping label, click on this link to find out how.
Any other return shipping methods will not be reimbursed.
Your portion of the return label has your tracking number and corresponding invoice number(s) for proof of shipment in event of loss of returned merchandise. We are not liable for return merchandise that does not reach our returns facility. Track your return with an Amway return label at: www.returnscenter.smartlabel.com/amway
Amway IBOs are charged a processing fee of $5.95 for each invoice. Any merchandise returned due to errors or damages upon delivery will not incur a processing fee.
Returning items shipped separately by truck
Items that were shipped separately by truck should not be returned to Amway without prior authorization from Customer Support.
Damaged truck-delivered merchandise
If merchandise is received by truck carrier, and the merchandise (not just the carton) is obviously damaged, the merchandise should be immediately refused by writing “Damaged – Refused” on all the carrier’s delivery papers. Then:
* Keep a copy of the delivery receipt for your records.
* Request a replacement and further instruction from Customer Support.
* Product should be returned with the deliverer.
If the damage is concealed and discovered after opening, keep the shipping container.
Pacific Islands
Hawaii residents only, return all Choices Catalog items to the Pacific Islands Service Center. Address your Choices returns to:
Amway Returns c/o PISC
4444 Malaai St.
Honolulu, HI 96818-3134
Use the return form included with your order. Do not use the Postal Prepaid Merchandise Return Label. Do ship the package to the address above.
If your item was shipped separately by truck, see the Items Shipped Separately by Truck instructions.
Puerto Rico and U.S. Virgin Islands
If you’re returning merchandise from Puerto Rico or the U.S. VI, address your return to:
Amway Returns c/o Amway de Puerto Rico Inc.
Industrial Park Minillas
#118 Rd. 174 Km. 1.7
Bayamon, PR 00959-1911
Use the return form that was shipped with your order. Do not use the Postal Prepaid Merchandise Return Label. Do ship the package to the address above.
How to return products purchased from a Partner Store or Service
Individual Partner Stores handle returns and other inquiries. Amway does not provide any guarantee or warranty on Partner Store products or services. All customer service requests, including disputes, exchanges, refunds, or returns should be directed to the individual Partner Store or Service.
For more information visit Amway.com
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