Aosom.co.uk Return Policy
We take pride in providing quality solutions safely and securely to our customers. However, if you have placed an order and do wish to return it, we have simple processes to ensure that you can do this conveniently. All returns are governed by the following Terms and Conditions.
Delivery discrepancies:
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement goods will be dispatched asap.
Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.
Under Warranty: We offer a standard 6 months guarantee period in most of our non-electrical products, and a 1 year statutory manufacturer’s guarantee in all our electrical products.
If we conclude that the item has a manufacturing fault, we will send you a replacement or refund you the full amount paid.
Unwanted goods / wrongly ordered:
In the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day No Quibble Refund. With our 7 Day No Quibble Refund you have 7 working days in which to decide to keep your ordered items or return them to us for a refund.
You (customer) are responsible for the return shipping charges if you are returning items because you have changed your mind Items must be returned to us unused and boxed as new in the original packaging
Refunds will not be processed unless(a) the goods are packaged in their original packing and are in saleable conditon.
For more information visit Aosom.co.uk
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