Apt2B Return Policy
Apt2B prides itself in its commitment to customer satisfaction and we will always do everything in our power to ensure yours! Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Please see below and feel free to Contact
Us with any questions!
THE MAIN THING YOU NEED TO KNOW: At Apt2B, we offer a 100% satisfaction guarantee at the time of delivery; if you are dissatisfied with an item at the time of delivery, you may refuse it and the delivery team will take it back for an exchange or refund with no restocking fee!
THE NITTY GRITTY: All merchandise delivered by Apt2B should be inspected upon receipt prior to signing for the delivery; any damaged items will be repaired or replaced ASAP. Please note: Aside from cases of damage, if you refuse all or part of an order, you will still be responsible for any and all return shipping costs associated with your order, even if you didn’t initially pay any delivery charges at Apt2B; if you refuse or return all or part of an order, the appropriate corresponding return shipping fees will then be deducted from your refund. Original packaging must be kept if a return is to be authorized; this is to ensure safe transport back to Apt2B’s facility. If you have any questions about the return shipping charges of your order, please don’t hesitate to ask!
Once the delivery team leaves, you may return any unopened/unused item within 14 calendar days from the date of delivery for a refund or exchange. A minimum restocking fee of 15% will apply to any opened items or items that cannot be guaranteed as new (NOTE: any items that have been customized in a fabric, finish, size or configuration not normally offered may not be eligible for return and/or may be assessed a higher restocking fee). Once the delivery team leaves, it is the customer’s responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up.
LET’S BE HONEST: Returns are no fun and can be costly for everyone involved… except all of the shipping companies, of course- they make out like bandits! If you’re within our return policy window, we’ll absolutely accept a return of any item you may be dissatisfied with; however, many customers have chosen to resell their items on places like Craigslist, Move Loot,Chairish and Viyet as a more cost effective alternative to the returns process. Rest assured, we’ll do everything in our power to make sure that you are treated with fairness and dignity in the unlikely event that what you ordered isn’t exactly what you were hoping for.
If you would like to return or exchange all or part of your order, you must first contact Apt2B Customer Service for authorization and instructions, as credit may not be issued for unauthorized returns. IMPORTANT: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
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