AutoAnything Return Policy
The vast majority of products available at AutoAnything are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 30 days of receipt of the product.
All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.
Some products, such as radar detectors and engine programmers, require a 15% restocking fee and are subject to inspection before a credit is issued.
AutoAnything does not accept returns on used items, custom-painted products or items shipped via truck freight.
International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part.
AutoAnything will not reimburse labor charges or installation fees under any circumstances. Nor will AutoAnything reimburse for any damages incurred during installation or use of product.
Orders placed using PayPal or Bill Me Later must pass an inspection before any credit will be issued.
Return procedure
All return items require a Return Authorization Number (RA#).
To get an RA#, log in to Order Status with your email address and password/order number. Select the “Return Items” link above the product(s) in your order and choose a return reason from the dropdown menu on the right. Then click the “Submit” button, and your return request will be sent to our returns department.
We’ll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#.
Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee.
AutoAnything is not responsible for items returned without proper return information (customer’s name, address and RA#) on or in the box.
Defective items
If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label.
To get a shipping label and a valid RA#, see our full return procedure above. Once you’ve received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we’ve confirmed the package is in transit we’ll ship you a replacement or credit your account.
Restocking Fees
AutoAnything does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies.
A 15% restocking fee also applies to the following:
- Shipments returned without a proper Return Authorization Number (RA#) clearly posted on the box
More information on getting an RA# - Orders placed for the incorrect model year of your vehicle
Because manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle and vice versa. Ordering a product not specifically designed for your vehicle (for example, a 2006 model car cover ordered for a 2007 vehicle) is done at your own risk and will incur a restocking fee if returned.
Credits
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
- The item(s) must be returned in a new condition
All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork. - The returned package must be clearly labeled with a proper Return Authorization Number (RA#)
Items returned without an RA# clearly displayed on the box will be charged a 15% restocking fee. For more information on how to obtain an RA#, click here.
The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.
We’ll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account.
Exchanges/Replacements
Items to be replaced must meet the same conditions as items returned to AutoAnything for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.
If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products.
If you need a replacement item right away, we suggest placing a new order on our website, or email us at sales@autoanything.com or call us at 800-874-8888 for expedited ordering. Express shipping charges may apply for rush orders.
Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee. Log in to your Order Status Page to begin the return process and receive your RA#.
Non-returnable Products
Most of the items available at AutoAnything may be returned for full or partial credit. However, some items for your specific vehicle are not returnable.
In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances.
The vast majority of our customers are extremely happy with their items and never need to return them.
Holiday Returns
During the holiday season, AutoAnything makes it easier than ever for you or your gift recipients to return items.
On orders placed between Nov 26th and Dec 24th, you’ll have up to 60 days from the time of delivery to return any item-double the standard 30-day policy.
As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.
Core Charges
The sale of certain automotive parts comes with an additional core charge. The “Core Charge” is a form of a deposit you pay until returning the old part you have removed from your vehicle. The charge is refunded to you, when you return the core.
AutoAnything is not responsible for return shipping on core items.
Returns FAQ
- How do I return an item?
- Can I get a Return Authorization Number (RA#) online?
- Can I exchange an item?
- Will I have to pay a restocking fee?
- Who pays for return shipping costs?
- I received the wrong item for my vehicle. What do I do now?
How do I return an item?
If you’ve decided to return an item to us, you’ll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s).
To get this number, just login to the Order Status Page with your email address and password/order number. Select the “Return Items” link above the products in your order, and choose a reason for return from the dropdown menu at right. Click “Submit” below, and a return request will be sent to our returns department.
We’ll call or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA# for your order. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, AutoAnything does not automatically generate RA#s online.
Shipments without a valid RA# clearly posted on the outside of the box will incur a 15% restocking fee. AutoAnything is not responsible for items returned without traceable markings (customer’s name, address and RA#) on or in the box.
Can I get a Return Authorization Number (RA#) online?
Currently, AutoAnything cannot issue an RA# for your order completely online. You can request an RA# through your Order Status Page. We’ll contact you with the RA# for your order by telephone or email within 1-2 business days.
Can I exchange an item?
Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. Just use the same return procedure used for returns to AutoAnything. See our full exchange policy here.
Will I have to pay a restocking fee?
AutoAnything does not charge a restocking fee for returning most items in our store. However, these fees do apply to the following factory made-to-order items.
See our full policy on restocking fees here.
Who pays for return shipping costs?
AutoAnything covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. AutoAnything does not pay for return shipping on core items. We will provide you with a pre-paid UPS label to return the product(s) to us in this situation.
Items returned for reasons other than defect or AutoAnything error will not be provided with a pre-paid UPS return label. These returns include reasons such as “changed my mind,” “did not like the product” and “ordered the incorrect product”.
I received the wrong item for my vehicle. What do I do now?
First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the receipt in your shipment against the part number on your email order receipt or in your Order Status Page.
If the part numbers match, you may have ordered the incorrect part number for your vehicle. Please login to your Order Status Page and begin our return procedure. We’ll process your return and exchange the item for the correct part (if available).
If the numbers do not match, you may have been erroneously shipped the wrong part for your vehicle. While this is an extremely rare case, it can happen with the volume of orders we ship from our manufacturers and fulfillment centers. Login to your Order Status Page and begin our return procedure. A prepaid UPS shipping label will be sent for returning the incorrect item, assuming you received the incorrect part through our error.
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