Best for Babies Return Policy
RETURNS & EXCHANGES POLICY
We are proud to offer you the best products available, and hope you are completely satisfied with your purchase or gift from Best for Babies! We’ve outlined our policy below, but should you have a question that has not been covered in the details, you may always reach out to us directly.
FURNITURE AND CUSTOM ORDERS
All furniture and personalized and/or custom-made furnishings, bedding, accessories, art, gifts, embroideries and all other made-to-order items require payment in full upon order and cannot be returned. If you wish to cancel a furniture or custom order, you may do so within two (2) business days of your original order date.
Your satisfaction is our priority, and although we do everything possible to ensure a great experience with the ordering of your furniture, at times damages during shipping, or delays may occur. Logistics companies, contracted by the Manufacturer, will transport your furniture from their warehouse to your home, potentially making stops and truck transfers along the way. In no way can Best for Babies prevent manufacturer defects nor damages sustained by the transit company. If your order arrives damaged, the furniture delivery company reserves the right to have the damaged item(s) repaired. We have included terms & conditions direct from the manufacturer on the product pages. Prior to placing your order please read these terms and conditions in detail. You will be required to review and accept the terms before finalizing your order.
Allow for extra lead time as securing new parts can oftentimes take several weeks.
Following delivery, please thoroughly inspect your furniture for any damages, missing parts, or any other issues. After inspecting your order, please note any issues on the freight bill. Please know that if you sign for your delivery without noting any damages or missing parts, we may not be able to assist you in the repair, replacement, or return of your furniture. If possible, contact Best for Babies while the delivery company is still in your home so we may be able to find the best solution possible. Please report any issues to Best for Babies within 2 days of receiving your delivery. 513.793.2229.
GIFT RECIPIENTS
Many of our products are ordered and customized just for you. Unfortunately, Best for Babies has no way of knowing if the information provided by the purchaser such as, but not limited to, spelling, birth date, color choices, sizing, etc…is correct. We will be happy to check the order placed on your behalf to make sure that any error was, in fact, not our mistake.
NON-CUSTOM ORDERS
Item not what you expected? If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 30 days of receipt of the item. Simply email our Customer Service team at contact@bestforbabies.com within 30 days of receipt of the item with your name and order number, and we will give you a return merchandise authorization (“RMA”) number. This authorization number is valid for 10 business days. *Some product exclusions apply such as, but not limited to teethers, wipes cases, car seats, and any other items that could pose as a safety or health risk.
Once we receive your return, we will issue you a credit. If we receive your return without an RMA Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, is not in its original condition and packaging, we will be unable to issue any type of refund. However, you may have your merchandise sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.
SHIPPING & HANDLING FEES
Shipping and handling fees are non-refundable, and return shipping costs are the responsibility of the customer. Returned gear items may be subject to a restocking fee of up to 25% in addition to the shipping & handling charges.
SALE ITEMS
All sale items are final sale.
AUCTION ITEMS
All items purchased from our social media auctions are final sale.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve completed all of these steps and you still have not received your refund yet, please contact us at contact@bestforbabies.com.
DEFECTIVE OR DAMAGED MERCHANDISE
In the unfortunate event that your order arrives damaged or defective, please contact us right away at contact@bestforbabies.com. We will work quickly and diligently to resolve this issue for you. Claims must be reported within 5 business days of receipt. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process.
If you have any questions about returns and exchanges, you may fill out the form to the right, and we will be sure to get back to you as quickly as possible.
For more information visit Best for Babies
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