Baggu Return Policy
We’re happy to offer free U.S. returns on full priced items purchased online or in a BAGGU store, in unused condition, within 30 days of purchase for a full refund on the original payment method or store credit. All sale items are final sale and may not be returned or exchanged.
To initiate a return for an online U.S. order, click here: Create Return
To initiate an international return, send an email to info@baggu.com.
Please note: We are unable to cover shipping costs or additional duties and fees charged for international returns.
How long does it take to process a return?
Our warehouse staff will alert us once your returned item has arrived, and we’ll promptly issue a refund or store credit. Please allow an additional 2-3 business days for the transaction to appear on your bank account. If your return tracking shows as “delivered” and you have not received a refund, send us an email at info@baggu.com and we’ll get you your money back right away.
Can I return my purchase in store?
Full priced items purchased online or in a BAGGU store may be returned, in unused condition, to any store location within 30 days of purchase. Please note that refunds issued in-store can take up to 2 business days to process.
Can I return or exchange a gift?
To return or exchange an item you received as a gift, please send an email to info@baggu.com. If possible, please provide the first and last name of the person that placed the initial order. Kindly note all sale items are final sale and are not eligible for return or exchange.
What if I received the wrong item in my shipment?
Don’t worry! We’ll make it right. If you receive an incorrect item in your shipment, please email info@baggu.com as soon as possible.