Barker and Stonehouse UK Return Policy
WHAT IF I WISH TO CANCEL MY ORDER BEFORE DELIVERY?
IN STOCK ORDERS:
If, after having placed your order for goods that are in stock, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at webenquiries@barkerandstonehouse.co.uk
SPECIAL ORDERS:
Cancellation for any items that are ordered upon your request, that show a delivery lead time (for example – Made for you in 9 weeks) are at the discretion of Barker and Stonehouse and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.
WHAT IF I WISH TO RETURN MY ORDER?
Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.
ACCESSORIES:
For small items (delivered by mail/courier), you (the customer) are responsible for the cost and safe return to Barker and Stonehouse Ltd. Where large products are returned unwanted and you require us to collect (if bought from stock and returned within 14 days as per the Distance Selling Regulations), we reserve the right to make a charge to cover the collection cost.
WHAT IF THE GOODS ARE FAULTY?
In the unlikely event that your goods are faulty, please contact our dedicated Customer Service team on 01642 426026
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
For more information visit Barker and Stonehouse UK
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