Bass Pro Shops

Bass Pro Shops Return PolicyBass Pro Shops Return Policy

How can I return merchandise purchased through your catalog or online?

Items may be returned to the catalog center or to the store

Bass Pro Shops offers a “no hassle” return policy.  If the item was purchased through the catalog or online, you may return it to us at the catalog center or the store within 30 days of purchase.  After 30 days from the purchase date, all returns will be accepted on an inspection basis only.

For safety reasons we do not accept mail-in returns on ammunition, black powder, primers, reloading lead and brass or bullets.

All electronics and non-Bass Pro brand rods and reels that are covered by the manufacturer’s warranty should be returned to the manufacturer for replacement or repair after 30 days. For more warranty information, please click here.

Items not covered by the manufacturer’s warranty may be returned (with proof of purchase) on an inspection basis only.

All boots have a one (1) year warranty.  We cannot accept the return of  boots that are older than one (1) year.

All Bass Pro Shops brand rods have a one-year warranty.

Included with each order is an invoice with return instructions located on the back.  For your convenience, a preprinted (not prepaid) address label is also included.  If you have the invoice, please fill out the back of the form in entirety, place the return label on the package and return via Fed Ex/UPS Ground or USPS insured with delivery confirmation. If you receive damaged or defective merchandise, we will reimburse ground shipping costs to return. Please include a copy of the receipt for the return shipping costs with the return form.  Merchandise should not be shipped COD or via air. Please be aware that some stores who provide shipping and packing services charge extra for these services and those charges will not be reimbursed.

If you do not have the invoice, you may print one by clicking here.  Please include your order number, name, address and daytime phone number.  Also include a brief note explaining why you are returning the item and whether you would like a refund or an exchange for another item.

If you are requesting a refund, the refund will be issued in the same method of payment that was used to purchase the merchandise. If the item was a gift and the recipient is returning the item for a refund, only a Bass Pro Shops gift card will be issued.

Ship to:

Bass Pro Shops Customer Returns
2300 E. Turner Street, Suite R
Springfield, MO 65898

For information on Outdoor World Store returns, please click here.

How can I return merchandise purchased at a retail store location?

 Items may be returned to a retail store location or to the catalog returns department.

If the item was purchased at a Bass Pro Shops retail store location, you may return it to us within 30 days of purchase.  Three return options are available.  The item(s) may be returned in person to the retail location, the item(s) may be shipped to a Bass Pro Shops Retail store, or the item(s) may be shipped to the catalog returns department.

  • Please be aware that Six Pay orders must be returned to the catalog.  Retail stores will not accept returns on Six Pay orders.
  • Returning to a Retail Location: Upon entering the store, approach the greeter’s desk to have the returned merchandise checked.  Once the merchandise has been checked, you may take it to the Customer Relations Desk for return processing. If it the merchandise was purchased at a US store it needs to be returned to a US store. If the merchandise was purchased at a Canadian store, it needs to be returned to a Canadian store. Third party purchases, glass shack, starbucks, woodworking, etc, must be returned to the store.
  • Mailing Returns to a Bass Pro Shops Retail Store Return Department: Please include a note with your name, address and phone number in addition to a copy of the original receipt (or the catalog/online invoice).  Briefly explain why you are returning the item and whether you’d like a refund or exchange for another item.  If we have any further questions regarding your return, we will contact you as soon as possible. Repackage the merchandise and return via ground service of your choice or USPS insured, for your protection, to the address of a store.

Store Refunds: 

  • With a receipt-If your store receipt reflects that you paid by cash or check, you will be refunded cash at the store and check at the catalog return center. If you paid with a credit card, a credit will be issued to your credit card at the store and a check at the catalog return center.
  • If you do not have the receipt, a valid picture ID will be required for an instore return.  An even exchange or merchandise only card will be issued.  Bass Pro Shops reserves the right to limit the number of returns without a store receipt.
  • Other return restrictions may apply, please contact your local retail store for additional information on returns.
  • For retail store addresses/contact information, please click here: Store Locations / Events
  • Mailing Returns to the Catalog Returns Department: If you do not have on invoice or receipt, you may print a return form by clicking here.  Please include your order number (on catalog/internet orders), name, address and daytime phone number.  Also include a brief letter explaining why you are returning the item and whether you would like a refund or an exchange for another item and mail to:

Bass Pro Shops Customer Returns
2300 E. Turner Street, Suite R
Springfield, MO 65898

I have misplaced my invoice, how can I return an item?

If you do not have your invoice/return form, please click on the link below to obtain a merchandise return form that you may print and use to return merchandise purchased through the catalog or online.

Please click here to print a return form.

Please return items to:

Bass Pro Shops Customer Returns
2300 E Turner St, Suite R
Springfield, MO 65898

For additional information on catalog/online returns, please click here.

For more information visit Bass Pro Shops



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