Bath & Body Works

We want you to be 100% happy with everything you purchase from BathandBodyWorks.com. If you don’t absolutely love it, you can exchange your item or get your money back. Plus, enjoy hassle-free returns. Most items bought online can be returned or exchanged at your local Bath & Body Works store. *

* Does not include online exclusive items.

Returning an item

The invoice in your package will contain detailed instructions for returning an item. Here are the basic steps:

Returns by mail in the United States:

• Complete the return form located on the bottom of your invoice.
• Enclose the return form inside the box and retain the top half of the invoice for your records.
• Pack items safely for shipping and affix the return shipping label located on the invoice.
• All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable.
• All returns will be credited to the original form of payment (excluding shipping and handling charges).
• For information on returning items shipped to Canada, visit the Canadian Return Policy page.

Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Bath & Body Works
Returns Department
7601 Trade Port Drive
Louisville, KY 40258

Returns to a Retail Store in the United States:

At Bath & Body Works, no sale is ever final. If you are not completely satisfied with your purchase, you may exchange it for something else or receive a merchandise credit to use whenever you like. If you prefer a refund (excluding shipping and handling charges), just show us your sales receipt or invoice.

To find a store location select the store locator option.

Please bring the following items with you when returning merchandise to a store:

• Your invoice as Proof of Purchase.
• The credit card used to purchase the merchandise.
• For gift returns original credit card is not required.
• Gift returns can only be made at stores.