BBC Shop

BBC Shop Return Policy

At the BBC Shop we want to provide you with the best possible customer service. We hope you are delighted with your items. However:

• If your order is faulty, damaged or mis-described, return it to us within 30 days of delivery for a full refund (including delivery charges);
• If you change your mind:
  o Return your item and write to us at bbcshop@bbc.com within 7 working days of delivery to cancel your order, and your consumer rights entitle you to a full refund (including delivery charges);
  o Return your item within 30 days of delivery, and provided it’s in an unused and saleable condition, we will refund the cost of the item (but not the delivery charges).(Certain items are excluded, however, please see the list below).

  If you need to return your goods please follow our Returns and Refunds Procedure.

  Returns and Refunds Procedure

  a. Certain items are excluded from refunds or exchanges unless they are faulty. We cannot accept order cancellations or offer a refund or exchange on:

• Personalised products
• Unsealed CDs, DVDs, tapes or other recording media, software or video.
  b. For all other items, please complete the Returns Form on the reverse of your despatch note.
  c. It’s important that your returns are in the best possible condition, so please ensure you wrap the item you’re returning securely, remembering to enclose the Returns Form.
  d. You must obtain a proof of delivery receipt from the Post Office Counter. This is your proof of return and must be provided if the item you are returning fails to arrive at our Returns Warehouse.
  e. Please allow 14 working days for the goods to be returned and for us to process your return.
  f. The product must be received by our Returns Department within 30 days of receipt of delivery.
  g. If the item is faulty, misdescribed or delivered in error, you will be fully refunded, including all postage costs.
  h. No claims can be processed unless these conditions are strictly adhered to.

  All returns should be sent to:

  BBC Shop
  Returns Department
  Technicolour Unit A
  Cosford Lane
  Newbold
  Rugby CV21 1QN
  England

  This BBC Shop refund policy is separate and additional to your right to cancel under the Distance Selling Regulations. It does not affect your legal rights relating to faulty or mis-described goods. Contact your local Consumer Rights organisation (such as the Citizens Advice Bureau) if you would like more information on your legal rights.

For more information visit BBC Shop