Bibaloo

Bibaloo Return Policy

At Bibaloo we are happy to refund or exchange any item (including sale but excluding personalized products) within 14 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions.) We endeavour to refund you within 5 working days.

14 days return guarantee

We will issue a full refund of the product unless of course you prefer to find a replacement or an alternative product. To return a product please follow the steps outlined below, we aim to keep the process as simple as possible:

UK customers: (Free UK exchange)

• Simply fill in the Returns Form enclosed with your order
• Please remember to feature your full name & original Delivery Note number for us to process quicker.
• Package your items carefully; with each item in condition you received it and with all labels attached (including hangers).
• You will be responsible for the returned items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
• For all UK customers we will send back the exchanged products to you free of charge.
• If the value of your exchange exceeds the amount paid in your original order we will require additional payment.
• If you hold a Paypal account, it is easy for us to send you a money request, simply supply in the Returns Form the email address linked to your account.
• To pay by card please phone us on UK 0131 461 3046 or wait for us to phone you when the parcel has arrived with us.

International customers

• Simply fill in the Returns Form enclosed with your order
• Please remember to feature your full name & original Delivery Note number for us to process quicker.
• Package your items carefully, with each item in condition you received it and with all labels attached (including hangers).
• You will be responsible for the returned items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
• If the value of your exchange exceeds the amount paid in your original order we will require additional payment. We also require additional payment for sending out all International exchanges.
• If you hold a Paypal account, it is easy for us to send you a money request, Simply supply in the Returns Form the email address linked to your account.
• To pay by card please phone us on INT +44 131 461 3046 or wait for us to phone you when the parcel has arrived with us.

Exceptions to our Return Policy

Bibaloo will only accept unworn, unwashed or faulty merchandise for return or exchange.

Please note all Gift boxes are non-refundable.

Underwear/ Swimwear/Tights

All underwear and swimwear must be returned in original packaging and condition with tags in place. These items must only be tried on over garments. Bibaloo will not accept tights without their original packaging intact.

Shipping Cost

Original shipping charges will not be reimbursed under normal circumstances. Shipping charges will be applied to orders that qualified originally for FREE UK delivery, if the remaining amount of the order, after reimbursement, does not reach £100.

We do not refund shipping charges for returns or exchanges unless it is due to a manufacturing defect or if the incorrect item has been shipped, whereby we will also pay for the cost of the return postage (up to a maximum of £3.50). However, you do receive FREE UK standard shipping on the new item that we ship back to you for the exchange!

Returns: Questions & Answers

What happens next?

When we receive your Return, Bibaloo will process within 5 working days. We will send you an email to confirm that your card/Paypal account has been refunded or that an exchange product has been sent. Please note; it can take a few more days for your bank to complete the refund, depending on their processing time.

I cannot return my order within 20 days, what should I do?

Please contact us if you think the time frame will be an issue, Bibaloo will always try and work out a solution to help or indeed give you an extension.

How do I return a faulty or incorrect item?

Please contact us before sending the parcel back, let us know the problem and we will advise you how to return it. Bibaloo advise sending photos of items with defects.

Returns address

Bibaloo RETURNS
Unit 2, Arduthie Business Centre
Kirkton road
STONEHAVEN
AB39 2NQ
UK

For more information visit Bibaloo