Bobbi Brown Cosmetics Return Policy
Can I return or exchange an item?
Please contact us at 1-877-310-9222 or via email at bobbibrownservice@bobbibrown.com 24/7 or via chat Monday – Friday 8am – 10PM ET and Saturday & Sunday 10am – 8pm ET https://www.bobbibrowncosmetics.com/customer-service. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. For eligible foundation, corrector, concealer & powder a free return label will be provided, If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on bobbibrowncosmetics.com may be returned.
Please note that Bobbibrown.com eGift Cards cannot be returned or exchanged.
Bobbi Brown Online
Returns Department
7603 Trade Port Drive
Louisville, KY 40258
DAMAGED ITEMS
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-877-310-9222.