Boux Avenue Return Policy
How to return
UK orders
Simply fill out our quick and easy returns form, wrap up your unworn items in the original packaging and post back to us within 28 days of receipt for a full refund or exchange. You can also return any unworn items bought online at our stores, as long as you have your receipt and the original tags.
Boux Avenue offer a free returns service. There will be a Royal Mail returns slip in your parcel, simply attach to your parcel then pop it in the post back to us from your local post office. The post office will give you a receipt – hold onto this for tracking purposes.
We will send you an email to confirm receipt of your returned item.
If you have received a faulty item from us, we are very sorry to hear it, so please post back to us as above stating the problem on our returns form. Or contact our customer service team for further assistance.
If you bought something in store and want to return it by post, please contact our customer service team
In-store at Boux Avenue
Simply return your unworn item with your receipt and the original tags to one of our Boux Avenue stores within 28 days of receipt for a full refund or exchange.
Refunds will be made to the original method of payment.
If you no longer have your Delivery Note or the payment card you paid with, paid via PayPal, or if you are not the original purchaser, our stores can offer you an exchange or the value of your return on a Boux Avenue Gift Card
If you have your receipt but have passed the 28 days, we are more than happy to offer you an exchange.
If your item is faulty we are very sorry to hear that, please bring your item into store and we can take a look.
This will not affect your statutory rights.
In-store at Ryman
Wrap up your unworn items in the original packaging with your receipt and the original tags and take to one of our Ryman stores within 28 days of receipt for a full refund or exchange.
Refunds will be made to the original method of payment once the order has been received by our warehouse.
If you no longer have your Delivery Note or the payment card you paid with, paid via PayPal, or if you are not the original purchaser, our stores can offer you an exchange or the value of your return on a Boux Avenue Gift Card
If you have your receipt but have passed the 28 days, we are more than happy to offer you an exchange.
If you have any other questions or queries, please do not hesitate to get in touch with one of our friendly customer service team who will be happy to help.
International orders
We hope you love your Boux Avenue purchase. However, if would like to return any unworn item, you can do so within 28 days of receipt, along with the original tags and your delivery note that was included in your parcel.
In order to return an item please print a returns label using our returns portal. Alternatively you can request a return via email, please ensure you put your order number and email address associated with the order in the email.
Please note any shipping costs, taxes and/or duty applicable to your order are non-refundable.
We will send you an email to confirm receipt of your returned item.
We cannot currently offer an exchange service on international orders. If you would like a different size or colour, please return your unwanted items and place a new order.
If you have received a faulty item from us, we are very sorry to hear it, so please post back to us as above stating the problem on our returns form. Or call our customer service team for further assistance.
Free Worldwide Returns with PayPal
PayPal is offering free returns covering up to £15/$30 USD/€30/$45 AUD/$30 CAD/250kr of return shipping for up to 12 eligible PayPal purchases worldwide until 31st December 2017.
- Step 1:
Make sure “Return Shipping on Us” is activated in your PayPal account before placing an order:
- Step 2:
Place your order with Boux Avenue using PayPal to pay.
- Step 3:
If you decide to return your purchase simply follow the normal instructions as stated on the Boux Avenue returns form enclosed with your order making sure you retain proof of return shipping costs.
- Step 4:
Submit a claim to PayPal including proof of PayPal purchase and proof of return shipping costs within 14 days of returning the goods to us.
- Step 5:
If your claim is approved by PayPal, your PayPal account will be credited with a refund within 10 days
We cannot currently offer an exchange service on international orders. If you would like a different size or colour, please return your unwanted items and place a new order.
Very orders
If you have purchased a Boux Avenue product from Very.co.uk and you would like a refund or exchange, please direct your request to Very customer service department (0344 822 2321 – 7am to 11pm, 7 days a week), or via the ‘My Account’ page found on the Very website. Very run a 28 day returns policy the same as us.