Better Braces Return Policy
To request a quality replacement of a defective DJO® product that is within the warranty period (as shown below), please complete and submit the Quality Replacement Form that can be found here.
At DJO®, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision. Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.
| PRODUCT FAMILY | DONJOY | PROCARE | AIRCAST |
|---|---|---|---|
| Rigid Bracing | |||
| Armor, Legend and 4Titude Associated soft goods* |
12 months 6 months |
n/a n/a |
n/a n/a |
| Softgood | 6 months | 6 months | 6 months |
| Elastic Walker Boots Neoprene/Drytex Post-Op Bracing Cold Therapy |
6 months 6 months 6 months 6 months 6 months |
6 months 6 months 6 months 6 months n/a |
6 months 6 months 6 months 6 months 6 months |
| Custom Bracing | Defiance | n/a | n/a |
| Frame & Hinge Associated soft goods* |
Lifetime 6 months |
n/a n/a |
n/a n/a |
* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.
Return Process
DonJoy, Procare, Aircast, Exos
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at customercare@djoglobal.com or by phone 800-336-6569. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
Chattanooga
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at chattorders@djoglobal.com or by phone 866-512-2764. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
BellHorn
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at bellhorn@djoglobal.com or by phone 800-226-4799. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
Dr. Comfort
Please review this link to learn more about Dr. Comfort’s Freight Policy.