Brookes UK Return Policy
UK Express Delivery 1-2 Business Days
UK Standard Delivery 3-4 Business Day
Standard Delivery (ex VAT)
Standard Delivery on orders over £200 (3-4 business days): FREE
Standard Delivery on orders up to £49.99 (3-4 business days): £2.99
Standard Delivery on orders between £50 – £89.99 (3-4 business days): £3.99
Standard Delivery on orders between £90 – £199.99 (3-4 business days): £5.95
Express Delivery
Next Day Delivery is £5.95 (exc VAT) Please select Next Day at checkout
For Scottish Highlands, Northern Ireland and Channel Islands/Isle Of Man, the total carriage charge is £20 for orders over 5kg in weight. Delivery may take 3 to 4 business days.
Please call +44 1625 503119 for more information on International shipping details.
Standard Products – Each product has its own delivery timescale e.g. Next Working Day or Two Working Days, this does not include our logo process and only applies to non-logo’d products, click Logo Services for more information on delivery times. Delivery details can be found within the product pages. Should an order consist of a product which is flagged Next Day and a product flagged Two working days our policy is to deliver the whole order in Two working days. If you are unsure please call us on 0844 209 6389. Orders must be received by 3.30PM to qualify for a Next Day or Two Day Delivery.
Logo’d Products – Personalised garments can average 7 -10 working days from artwork and order acknowledgement sign off. Sometimes this can expand to 10-14 working days in peak seasons. Please call us on 0844 209 6389 if you have a very tight deadline. For more info about our logo service click here
Carriage is FREE on all online and offline orders over £200 (exc VAT). Orders under this incur £5.95 ex VAT for our express Next Day delivery service (1-2 business days) £5.95 ex VAT (3-4 business days) for orders between £90 – £199.99, £3.99 ex VAT (3-4 business days) for orders between £50 – £89.99 and £2.99 ex VAT (3-4 business days) for orders under £49.99, which will be added at the checkout unless the product specifically mentions free carriage or a different carriage charge.
There will be just one carriage charge for your total order, regardless of how many items you purchase. This is fully refundable in the event of your goods being faulty or not as described*. For Scottish Highlands and Northern Ireland, the total carriage is £20 for orders over 5kg in weight. Delivery in these regions may take 3 working days.
Your order will be sent by Royal Mail or DPD (Parceline). DPD deliver between 9am and 5pm. If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. You can type a message in the delivery section, at the end of the order, should you wish the parcel to be left without a signature i.e. at the rear of your property or next door etc. Please note we can not accept responsibility for lost goods which are delivered and left without a signature as instructed by the customer.
In the case of shortage or damage the carriers receipt must be endorsed and Brookes UK Ltd. Informed within 3 days from goods receipt.
Order tracking
If you have a query about your order please call our customer service team on 0844 209 6389 or email sales@ebrookes.co.uk. Lines are open from 9am to 5pm Monday to Friday.
Returns
If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund or exchange. We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection as to when you received the goods to ensure the goods are not damaged on the way back to us. Please include the original picking list or Invoice document and complete the reverse as instructed. This is your returns ID without this we can not refund.
If you wish to return an item for a refund or exchange, please call us on 0844 209 6389 or email sales@ebrookes.co.uk and we will arrange for Nightspeed to pick the goods up from you. Please note we charge for the collection service, please check before returning.
Alternatively if it is more convenient for you please take the goods to your local post office and send them back to us (the address is Brookes UK Ltd, Union Road, Macclesfield, Cheshire SK11 7BN).
NB: carriage costs will be refunded only if the goods are faulty. Please note that the carriage cost of sending items to you may be more than amount you were charged for delivery (which in most cases is a subsidised cost).
Goods supplied to order which are modified or produced to your own specified requirements, such as corporate logo’s are NON-REFUNDABLE.
Items which feature in our clearance sales are also NON-REFUNDABLE.
For more information visit Brookes UK
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