Build.com

Build.com Return Policy

Build.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order.

Build.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise.

The following items may be returned for a refund:

• Merchandise that has not been removed from its original packing
• Defective merchandise
• Merchandise that was mispacked or was not shipped correctly
• Merchandise that has not been installed

Need to setup a return? Click here to log into your account and setup your return online—24/7!

Build.com will accept returns within 90 days of when you place your order. There is no minimum value on returns and no restocking fees.

Build.com is not responsible for any labor costs incurred as the result of the installation of wrong or defective parts. In addition, we’re not responsible for lost shipments. Instead, you must file a lost shipment freight claim with the respective shipper. Finally, merchandise must have not been damaged in freight transit.

Some items Build.com sells are not available in our web catalog but can be purchased over the phone. If you purchase a special-order item by contacting or calling our toll-free number, it may not be returnable. If the item is defective or damaged, we will issue credit in full OR send you a replacement product if it’s still available for purchase. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

General Returns*

We can process general returns and refunds only for items purchased from Build.com or one of its affiliates. To set up a general return online you can visit our returns tool here. All general returns must be set up within 90 days from the day you receive your product. To receive a refund, please make sure of the following:

• All returned merchandise must be in resalable condition
• The product must be free from scratches and/or defects
• All merchandise cannot have been installed
• You must have the original packaging for the item
• There cannot be any writing or labels on the packaging for the item
• Packages must be sent back by customer via a traceable source, such as FedEx or UPS. Please do not use USPS
• All items must be returned with their assigned return authorization (RGA) number. Items returned without an RGA number may delay credit
• PLEASE NOTE: Items marked as Clearance are not eligible for return unless defective. Please be aware that due to the nature of clearance sales we may not be able to offer a replacement on a defective clearance item.

Gas powered items that have had gasoline put in them are not returnable due to shipping restrictions on hazardous materials. Once gasoline has been put in the tank the item immediately falls under manufacturer warranty. You may contact us or the manufacturer in order to locate a service center near you.

You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.

Defective Returns

We can process defective returns and refunds only for items purchased from Build.com or one of its affiliates. To set up a defective return online you can visit our returns tool here. All defective returns must be set up within 60 days from the day you receive your product. There are no restocking fees on defective returns.

**The following manufacturers do not accept defective returns: Campbell Hausfeld & Ridgid Tools. Instead items must be sent or taken to an authoorized service center where they will be inspected and repaired or replaced at the manufacturers option.

Returns from Canada

We strive to streamline the returns process. Please be aware that whether you’re doing a general or defective return, anytime you are sending something back across the border, certain documents are required by customs to clear the shipment. We will provide you with these documents along with detailed instructions of where to place them when you return the items to ensure that you’re not charged any taxes or duties to return them and to ensure that they clear customs with no delay.

Please follow all of the instructions included with your return authorization. Processing Canadian returns can take 1-2 business days longer in order for us to generate all of the appropriate customs documents.

Returns via mail

Follow the simple directions below to make your return by mail:

Contact our returns department by telephone or email to process your return and receive a return goods authorization (RGA) number. Once you’ve set up your return, you’ll receive an email with an RGA number within 2 business days. Along with this return number you’ll receive a ship-to address where you must send your merchandise. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RGA number, your return may be subject to additional fees.

• Include all original packing materials, manuals, and accessories with the product to avoid any additional fees.
• We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
• You are responsible for all freight charges. However, you’ll be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.