BUILT

Built-Return-PolicyBuilt Return Policy

RETURN RULES & RESTRICTIONS

We guarantee all merchandise sold by builtny.com. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of purchase for a replacement or refund. Please note that final sale items may not be returned.

In order to receive a refund, all products must be must be returned in the condition in which they were received, unused and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. If original packaging is not available, pack the items in a sturdy, hard-sided box—padded envelopes are not acceptable as products can be damaged during shipping. We reserve the right to refuse a refund request if it does not comply with this policy.

If you wish to return an item, please contact our customer service department at customercare@builtny.com or 212-227-2044 x404 for a return authorization number and return address. When shipping a return,the return authorization number must be clearly written on the outside of your package so that it is properly processed at our warehouse. Not doing so may result in a delay in your refund. You have 30 days from the receipt of your return authorization number to return your purchase to the BUILT warehouse.

Shipping and handling costs are non-refundable unless the return is due to BUILT’s manufacturing or shipping error. In that case, please refer to the “damaged or defective items” section below.

You can expect a refund on the same credit card originally used for purchase within 7–10 business days of our receiving your returned product(s). Your refund will include the cost of the item(s), plus any applicable sales tax.

RETURN INSTRUCTIONS

The packing slip in your package will contain detailed instructions for returning an item. Please note: items purchased at a retail shop, department store, or specialty store may not be returned to our online store.

Here are the basic steps:

  1. Please refer to your packing slip for specific return information.
  1. Contact our customer service department atcustomercare@builtny.com or 212-227-2044 x404 to obtain a return authorization number. The return authorization number must be clearly written on the outside of your package so that it is properly processed at our warehouse. Not doing so may result in a delay in your refund. You have 30 days from the receipt of your return authorization number to return your purchase to the BUILT warehouse.
  1. All products must be must be returned in the condition in which they were received, unused and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy. If original packaging is not available, pack the items in a sturdy, hard-sided box—padded envelopes are not acceptable as products can be damaged during shipping.
  1. Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  1. All return shipping charges must be prepaid. We cannot accept C.O.D. Deliveries.
    1. For your protection, we recommend that you use UPS, FedEx, or insured parcel post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:BUILT Distribution Center
      Attn: Webstore Return Department
      1073 route 94, Unit 3
      New Windsor, NY 12553
    2. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse.
    3. You can expect a refund in the same form of payment originally used for purchase within 7–10 days of receiving your returned product. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part.

For more information visit BUILT

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