Buy.com Return Policy
-General Returns Policy
Unless otherwise stated below, you can return items within 45 days of the ship date. Items should be returned in their original product packaging. All returns require an RMA (Return Merchandise Authorization) number. Your return does not have to be back in our warehouse within 45 days, but it does have to be in the possession of the shipper (along with the valid RMA). If you are ineligible for an RMA, please contact the manufacturer directly or check any applicable warranty you might have.
We will send a pre-paid shipping return label via email if the return is a result of our error. Please print the label and affix it to your package.
All items must be in original packaging. All accessories in the original shipment must be included. (i.e. manuals, warranties, security seals, etc.).
If you are ineligible for an RMA, please contact the manufacturer directly or check any applicable warranty you might have.
Buy.com Marketplace Returns
Items purchased from Buy.com Marketplace sellers need to be returned directly to the seller and not to Buy.com.
You need to contact the seller directly regarding a return or any problem with an order. The location of the seller’s email is in the Marketplace order detail page contained in your My Account.
All refunds, costs and expenses regarding such returns shall be borne by either you or the Marketplace Seller.
Refund & Replacement Information
Upon arrival at the Buy.com warehouse all returned items are inspected. Your refund or replacement will be processed after we receive, inspect, and verify your return.
We will process your refund or replacement within 7 business days (not including Saturday, Sunday, or holidays) of delivery to our return center. Please check return tracking to know the date we received your item. Your refund may take one to two additional days to post to your original method of payment.
We will notify you via email with the details of your refund or replacement order as soon as it has been fully processed.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
– Special Return Policy
Opened Software, Media, Games, Books
The following products, if returned opened or in a non-factory sealed box, may only be returned in exchange for the exact same product: Software, Music, Videos, DVDs, Games, and Books.
Defective Products
Defective products can only be returned in exchange for the exact same product, or, the purchase price will be refunded back to your original payment method. Defective products may only be returned within 45 days from the ship date.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
Oversized Item
Most oversize items such as televisions 27 inches and larger, washers, dryers and refrigerators may require special freight delivery service. Please carefully inspect the item before you sign to accept the package.
What if my oversized item is received in DAMAGED condition?
If the driver has not left your location:
Have the driver note on the delivery paperwork that the item has been received in damaged condition, and that you are refusing the shipment. The driver will then take the damaged item and return it to Buy.com.
Once the package has been refused, please contact us immediately and we will issue you a replacement or a refund.
If the damage has been discovered AFTER the driver has already left your location:
- Immediately contact the carrier that delivered your item to alert them of the situation.
- Immediately contact Buy.com Customer Support to report the situation. Include helpful details, such as package condition, how it was received (left at front door, signed for), and description the damage.
- DO NOT discard any of the shipping box or packing materials.
- DO NOT discard the product itself. (It may be necessary for the carrier to inspect the item and report on the damage).
- DO NOT ship the item back to Buy.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per shipping carrier’s claims guidelines.
If your oversized item is defective, please contact Buy.com Customer Support to report the situation.
Waste recycling fee refund for a returned item
If you return an item for which you were charged an electronic waste recycling fee, the amount of the recycling fee will be refunded. See also the Why am I charged a recycling fee in the Pricing and Billing section of our Help page.
Wireless Store, Travel Store and Other Co-Branded Websites Linked to Buy.com
Our Wireless Store, Travel Store and other co-branded tabs on our site are operated by third parties. Please make note of the third-party retailer that powers these sites and check the returns policies listed on these stores. Buy.com will not accept any returns for products purchased from the retailers powering these stores, and you will need to contact the retailer directly to determine their applicable returns policy and to schedule any allowed returns. All credits, costs and expenses regarding such returns shall be borne by either you or the applicable retailer.
Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed above, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.
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