C. Wonder Return Policy
POLICY
Change of heart? Don’t fret! C. Wonder is happy to refund merchandise that is unused and accompanied by a receipt at any time! How wonderful is that?
RESTRICTIONS
We only accept electronics returns within 90 days of purchase. (We’re happy to assist you with the manufacturer’s warranty after that).
Personalized items may not be returned or exchanged.
Items not purchased at a C. Wonder store or cwonder.com
We’re sorry, but cwonder.com items returned in-store are only eligible for store credit, minus shipping charges. Note store credit is only accepted in store. Unfortunately, stores do not accept exchanges via mail.
Purchases made in store must be returned to a store.
INSTRUCTIONS
- Complete the return reason form on the bottom half of the packing slip.
- Pack item/s securely in the original package if possible.
- Include the bottom portion of the original packing slip as well as the return reason form. Keep a copy of the packing slip for your records.
Please mail your return by traceable mail to:
C. Wonder Returns
℅ Expeditors International
150 Raritan Center Pkwy
Edison, NJ 08837
TIMEFRAME
Your refund will be processed within 5-10 business days from when your return is received by our warehouse. You will receive an email when your refund has been processed and you can expect your credit within 3-5 business days from then. In some cases it can take up to one full billing cycle for the credit to reflect in your account. Shipping costs will not be refunded. We are only able to issue a refund to the original form of payment.
DAMAGED ITEMS
If your item/s arrives damaged, please contact a Care Concierge for assistance immediately either by phone or email. Please snap a photo and email it to customercare@cwonder.com. We’ll take it from there.
For more information visit C. Wonder
Submit your review | |