Cabela’s Return Policy
|Since 1961, it has been our ongoing mission to provide outdoor enthusiasts like you with the finest quality gear and the highest level of customer service in the industry. If you are not completely satisfied with your purchase, we will provide a refund or exchange the item within 90 days* of purchase.
|With Receipt:||Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, plus applicable sales tax, in the original payment method.|
|Without Receipt:||Items returned within the guidelines without a receipt will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or returned for merchandise credit in the form of a Cabela’s gift card.|
|Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.|
|Cabela’s brand clothing and footwear is guaranteed for the lifetime of the product under normal wear and tear and defects in workmanship.
All other Cabela’s brand merchandise is guaranteed for one full year.
*Our standard return policy does not apply to the following items:
Firearms, black powder guns, ammunition, gunpowders, and primers may not be returned due to safety considerations.
National brand optics, electronics, and gasoline-engine powered items may be returned within 60 days of purchase with the original sales receipt. The item must be returned in its’ original packaging and with all accompanying manuals and accessories. After 60 days these items must be returned to the manufacturer. All manufacturer warranties are in effect.
|Optics include:||Binoculars, scopes, spotting scopes, rangefinders, sights, and sunglasses.|
|Electronics include:||GPS, sonar, cameras, radios, DVDs, metal detectors, watches, electronic collars, digital compasses, personal locator beacons, and electric trolling motors.|
|Gasoline engine-powered items include:||Generators, ice augers, chain saws, mowers, and log splitters.|
Outboard motors may not be returned. Items needing repair should be returned to the manufacturer or an authorized service center.
Bargain Cave items purchased at a Retail Store are non-returnable.
For items damaged in shipment, perishable, or drop shipped directly from the manufacturer, please call Customer Relations at 1-800-237-8888 or email email@example.com before returning. Some products we sell are covered by a manufacturer’s warranty that requires items to be sent directly to the manufacturer for replacement or repair.
Other restrictions may apply.
Visit your local retail store, call 1-800-237-4444, or view our FAQ’s for additional information.
How do I return merchandise?
If you live in Canada, click here for instructions.
If you live in the United States, see options below:
Fill out the “Return Form” on your packing list and choose one of the following ways to make a return or exchange. If you have misplaced or lost your packing list, print a new return form.
|•||Use the “UPS Returns Prepaid” label on your packing list. The return shipping charge will be deducted from your merchandise credit or refund. Find a UPS drop-off location|
|•||Use the shipper of your choice. For your protection, insure the package for the full value and send to:|
|Cabela’s Customer Returns
400 East Avenue A
Oshkosh, NE 69190
|•||Return items with your packing list to any Cabela’s retail store. Present a valid photo ID which will be used in a manner consistent with State and Federal laws for the purpose of authorizing returns. (Valid ID’s include Drivers License, State-issued ID, U.S. Military ID and Passport.)|
RETAIL STORE PURCHASE:
Take your items to any Cabela’s Retail Store and present a valid photo ID which will be used in a manner consistent with State and Federal laws for the purpose of authorizing returns. (Valid ID’s include Drivers License, State-issued ID, U.S. Military ID and Passport.)
You may also return any item to the address listed above, including a return form and a copy of your receipt.
If you need to return a gift, print a return form and return it to the address listed above or any Cabela’s retail store.
For more information visit Cabelas.com
As one of the other reviewers, I purchased 3 flats of 12 Ga. 7 1/2 shot Hearters (Cabela's in house brand). When I went to use them I noticed that one of the cases was low recoil, and these will not work in my autoloader. I attempted an exchange but no dice, the box was not even opened. I made it clear that after spending thousands of dollars at Cabela's over the years that would be my last trip period. I have tossed my Cabela's club card, I am through. I understand the it may be safety issue if you had rifle shells, but it is pretty hard to put a factory reseal on a plastic shotgun shell.
Bought $200 gore-tex boots started to rip after 3 months of hard hunting. Leaked water through the side. Spent 7 days at 12000 feet with wet feet. Sent back and all they gave me credit for is 44 dollars. Wouldn't offer to repair or send me an equivalent pair. Should be better service then that.
After a few months of use my Cabela's wading boots started to come apart at the seams prematurely. I called Customer Service who instructed me to package up my boots and return them to Cabela's. They asked me to include a brief note outlining the problem and what I wanted in return. I must admit that I was a bit worried after reading a couple of negative customer reviews on line regarding Cabela's return policy. However this was not my experience. Within a week Cabelas replaced my wading boots at no charge and they treated me with the greatest of respect. I found Cabela's return policy easy, timely and fair. So I gave them a five rating!
Worst return Policy ever...My $150.00 dollar boots less the 1yr old started to leak...Couldn't find receipt so they gave me lowest sales price $54.00
Product is inferior and they do not stand behind product...Would give negative but not option...
Ammo return policy
Today I purchased 1 flat (box of 250 rds) of 12 gauge shotgun shells. While loading the box in my vehicle, I noticed they were #4's instead of the #7 1/2's that I wanted...apparently they were in the wrong stack or a previous customer placed them there. In any event, I promptly went back inside with the box to exchange it and was told that it couldn't be done. I realize that I should've double checked the shot size on the box before leaving, but I don't really understand Cabela's policy regarding a "safety" aspect. Why not make it a case by case basis...if the box has not been opened or obvious signs that it hasn't been tampered with, and the customer hasn't EVEN LEFT THE DAMN PARKING LOT, would it really kill you to honor an exchange? Yes, I'm more than a little upset, and it doesn't help that one of your customer service reps tried to tell me that it was because of "federal law". You definitely lost a customer today. Additionally, upon checkout, why do your cashiers insist upon obtaining my phone number? When I refused, she was adamant but still couldn't give me a compelling reason why Cabela's "needed" my phone number. Rating would've been "0" stars, but I was forced to pick one.