Canvas People

Canvas People Return PolicyCanvas-People-Return-Policy

Cancellation Policy and Restrictions

Our goal is to offer the finest personalized products available. We give every order personalized attention, but despite our best efforts, we sometimes encounter situations where there are issues with an order. If you’ve experienced an issue, we recommend you contact our Customer Service team as soon as your order arrives, at: support@canvaspeople.com. Our staff is not authorized to process replacements by phone. At the discretion of CanvasPeople, you may be asked to provide a 3″ x 5″ piece cut out of the center of the canvas you received, or photographs showing the issue.

Cancellations
Canvases are personalized items and may not be modified or cancelled once an order has been placed online. Due to our highly automated process, orders go immediately into production if they meet our image resolution requirements.

Refusal to Print
CanvasPeople may, at our discretion, refuse to print photos that depict nudity.

Replacements
All requests for replacements must be submitted within thirty (30) days of the date the canvas is received. All requests to replace damaged canvases must be submitted within seven (7) days of the date the canvas is received.

Please review the Details and Restrictions section below, for handling of specific replacement issues. All replacement requests must be submitted through our Replacement Form.

Refunds
Personalized items cannot be returned for refund for reasons other than defects in materials or workmanship. We reserve the right to issue store credit (rather than a refund) for merchandise returned more than 60 days after it was received.

If you received a multiple item discount when you purchased an item you wish to replace, you will receive a credit for the purchase price you paid for that item, or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value. Gift cards are not refundable.

Details & Restrictions:

 

  • Canvas Wrapping: Upon uploading your photo, our system automatically crops your image so it works with the proportions of the canvas size you’ve selected. We provide an accurate preview showing how your photo will appear on the canvas and which parts will be wrapped around the sides and not visible on the front of the canvas. You are responsible for viewing the preview and editing your image to appear correctly, or uploading a different photo. (Please note that changing the canvas size will change the preview.) Our system will prompt you to check an approval box before you add the canvas to your cart. Once you approve a photo, you are representing that it appears exactly as you want it, and as a result, we cannot guarantee replacements or refunds if the canvas matches the preview that was available when you placed your order.
  • Color Reproduction: Image colors may not appear the same on different computer monitors, compared to your camera, phone or tablet. CanvasPeople reproduces color from your photograph file as closely as possible, but cannot exactly match color and density because of limitations in the printing process, monitor calibration and image resolution requirements. Please note that CanvasPeople cannot guarantee color reproduction or image quality for your photograph files. Any color quality-related issue must be submitted using our online Replacement Form, and will be reviewed on a case-by-case basis. We may refuse a replacement if the canvas is deemed an accurate reproduction of the submitted photo.
  • Picture Quality: CanvasPeople will not provide a refund or replacement if the issue with the canvas exists in the originally uploaded photograph file.
  • Red Eye & Time Stamp Removal: If your original photo has red eye and/or a time stamp, CanvasPeople is not responsible for removing these unless you have selected and paid for our Basic Photo Touch Up. If you have paid for photo touch-up and these items were not removed, we may issue a replacement.
  • Missing Special Effects or Basic Photo Touch Up: If a special effect or basic photo touch up were paid for and not applied, the customer may receive a corrected replacement canvas.
  • Missing or Incorrect Decorative Frames: If a decorative frame is ordered, but is not included with the canvas or is the wrong color, the customer may receive a replacement canvas with the correct frame.
  • Photo Library: Canvases created using images from our Photo Library may only be replaced if the canvas is damaged in shipping or exhibits some other defect in materials or workmanship.
  • Delivery Issues: If a canvas is lost while shipping due to a customer error when entering the shipping address, or returned to CanvasPeople as undeliverable due to a customer error, we will not provide a refund for the canvas or the shipping costs. We will reship the canvas to the correct address and the customer will be charged for shipping and handling, regardless of the pricing of the original order. Orders which are not received must be reported to Canvas People Customer Service within 60 days of the order being placed. If a missing order is not reported within 60 days, you will be charged for a replacement regardless of the original order cost.
  • Damaged Canvases:Damaged prints need to be photographed and emailed to CanvasPeople before determining if eligible for replacements. In some instances, CanvasPeople may waive this requirement, or accept a 3”x5” piece cut from the center of the canvas. Upon filling out the Replacement Form, we will provide further details about replacement procedures. Please note CanvasPeople is not responsible for damage caused to prints after they have been received or damages caused by the customer or a third party. Third parties may include, but are not limited to, framers, retail establishments or an artist’s customers. CanvasPeople will not be held responsible for damage not reported within seven (7) days of canvas delivery.

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