CDW

PRODUCT RETURN POLICY

Seller offers a 30-day return policy on most products sold. Manufacturer
restrictions apply to certain merchandise, as detailed below and as updated from
time to time. Customer may obtain additional details and any applicable updates
from the dedicated Seller account manager and may obtain manufacturer contact
information by contacting CDW Customer Relations, which may be reached by
calling 866.SVC.4CDW or by emailing returns@cdw.com.

1. Return Restrictions.
• Defective Product Returns. Customer may return most defective Products
directly to Seller within fifteen (15) days of invoice date and receive, at
Seller’s option, credit, replacement, exchange, or repair. After fifteen (15)
days, only the manufacturer warranty applies.
• Non-Defective Product Returns. Customer may return most non-defective
Products directly to Seller within thirty (30) days of invoice date and
receive, at Customer’s option, credit or exchange, except that an automatic
Seller restocking charge will reduce the value of any such credit or exchange
by a minimum of fifteen percent (15%).
• Restricted, Repair-Only Returns. Certain Products can only be returned for
repair—not for exchange, replacement or credit—based on current
manufacturer requirements. Such Products should be returned to Seller,
shipped directly to the manufacturer, or taken to an authorized service center
in Customer’s vicinity. More information may be provided by the dedicated
Seller account manager or by CDW Customer Relations.
• Restricted, Manufacturer-Only Assistance. Certain Products cannot be
returned to Seller for any reason—without exception—and Customer must
contact the manufacturer directly for any needed assistance. More
information may be provided by the dedicated Seller account manager or by
CDW Customer Relations.
• Special Orders. Products that are specially ordered may be non-returnable or
may have unique return restrictions provided at the time of sale. More
information may be provided by the dedicated Seller account manager or by
CDW Customer Relations.
Last Revised: 03/26/2010
• Return of Software or DVDs. Seller offers refunds only for unopened,
undamaged software and DVD movies that are returned within 30 days of
invoice date. Seller offers only replacement for software products and DVD
movies that either: (i) are defective but are returned within thirty (30) days of
invoice date; or (ii) are unopened and undamaged, but are returned more
than 30 days after invoice date; such replaceable merchandise may be
exchanged only for the same software or DVD movie title. Multiple
software licenses may be returned for refund or exchange only (i) if
specifically authorized in advance by the manufacturer; and (ii) if returned
within thirty (30) days of invoice date.

2. Customer Shipment of Returned Merchandise.
• Return Merchandise Authorization (RMA) Number. No returns of any type
will be accepted by Seller unless accompanied by a unique RMA number,
which Customer may obtain by providing the following information to
CDW Customer Relations: customer name, applicable invoice number,
product serial number, and details of Customer’s issue with the product.
Customer has five (5) days to return a Product after the applicable RMA is
issued. CDW reserves the right to refuse any UNAUTHORIZED returns:
those that occur after the five (5) day period or those involving Products that
are unaccompanied by valid RMA’s.
• Returned Products Must Be Complete. All Products MUST BE returned one
hundred percent (100%) complete, including all original boxes, packing
materials, manuals, blank warranty cards, and other accessories provided by
the manufacturer. CDW reserves the right to refuse the return of incomplete
Products. In addition, CDW will charge a minimum fifteen percent (15%)
restocking fee for returns that are accepted.
• Responsibility for Shipping Costs. Customer is responsible for the cost of
shipping returned items; Seller is responsible for the cost of shipping
replacements or exchanges of returned items and will match Customer’s
shipping method.
• Customer Shipping Insurance. Customer is strongly advised to purchase full
insurance to cover loss and damage in transit for shipments of returned items
and to use a carrier and shipping method that provide proof of delivery.
Seller is not responsible for loss during such shipment.
Last Revised: 03/26/2010

3. Merchandise Damaged in Transit.
• Refusal/Receipt of Damaged Products. If a package containing items
purchased from Seller arrives at Customer’s address DAMAGED, Customer
should REFUSE to accept delivery from the carrier. If Customer does accept
delivery of such a package, Customer must: (i) note the damage on the
carrier’s delivery record so that Seller may file a claim; (ii) save, as is, the
merchandise AND the original box and packaging it arrived in; and (iii)
promptly notify Seller either by calling CDW Customer Relations or by
contacting the Seller account manager to arrange for carrier’s inspection and
pickup of the damaged merchandise. If Customer does not so note the
damage and save the received merchandise and does not so notify Seller
within fifteen (15) days of delivery acceptance, Customer will be deemed to
have accepted the merchandise as if it had arrived undamaged, and Seller’s
regular return policy, as described in sections 1 and 2 above, and all current
manufacturer warranties and restrictions will apply.

4. Credits
Any credit issued by Seller to Customer under this return policy must be
used within two (2) years from the date that the credit was issued and may
only be used for future purchases of Product and/or Services. Any credit or
portion thereof not used within the two (2) year period will automatically
expire.

For more information visit CDW.com.

Review This Company


Submit your review
* Required Field