Charles David Return Policy
Charles David will accept returns** for items purchased on the CharlesDavid.com store within 30 days from receipt. All returns must be received back within 30 days from receipt for a refund back to the original form of payment. Returns received after 30 days will be rejected. Please note that shipping charges are non-refundable.
**No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.
All returns MUST meet the following criteria:
• Unworn
• No scents or odors
• No scuffs or scratches on heel or sole
• No other signs of being worn
• No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order and a Certificate of Inspection will be included containing the reason for the rejection. You may also be charged a $13 rejection processing fee for all rejected returns.
All Merchandise must be returned to:
Charles David Returns
4455 E. Philadelphia St.
Ontario, CA 91761
Fill out the Return Reason section included on your Packing Slip and include it with your return. We recommend that you ship your return using a carrier that will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 7-10 days.
A refund may not show up until your credit card’s next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Returns, refunds, store credits and exchanges may be made at the discretion of Charles David, Inc.
For more information visit Charles David
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