Cloggs UK Return Policy
Under the Distance Selling Regulations, you have the Statutory Right to return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 7 working days of your receipt of the Goods. However, for the convenience of our customers, Cloggs operate a 28-day Customer Satisfaction Promise* which does not affect your Statutory Rights. Returns are only accepted under this policy if the goods are complete with all original packaging, tags and receipts. Please follow the below details to return your order:
Please ensure when returning items that they are returned in their original branded shoe box, unworn and re-sellable as new. Please DO NOT apply tape directly to the branded shoe box.
If you no longer have your Despatch/Returns Note, please click here to print one out.
UK Customers #
Orders can be returned using one of the following methods:
- • Collect + -We highly recommend that you use this trackable service. Collect+ have over 4000 local stores open every day early ‘til late. To find your nearest drop off point, please visitwww.collectplus.co.uk/cloggs
- • Your own postage method. If you want to use an insured service, for your protection we strongly recommend you use a Recorded or traceable Delivery Service against which you are insured in the event of loss, as we cannot be responsible for returned goods unless we have signed for them at our warehouse.
- • Royal Mail label – Return via your local Post Office. This is not an insured service, and can take up to 14 working days to arrive.
Please be aware that we cannot be held responsible for items until they reach our warehouse. Please ensure that a receipt is obtained when using any of the above options – this is your proof of return, and will be required if the item you are returning does not arrive at our warehouse.
# Please note if you have taken our Super Saver, Standard, Next Working Day or Saturday Delivery option, you are responsible for bearing the cost of return for a refund. For our customer’s convenience we provide returns labels enabling you to return using one of the above methods, and this service is charged at £2.95 which will be deducted from your refund to cover the cost of return postage.
International Customers
For your protection we strongly recommend you use a Recorded or traceable Delivery Service against which you are insured in the event of loss, as we cannot be responsible for returned goods unless we have signed for them at our warehouse. Please use the label provided on your Despatch/Returns note, or use the address below.
Please ensure that a receipt is obtained with all postage methods as this is your proof of return
Cloggs.co.uk, Unit 23 Gravelly Industrial Park, Gravelly Hill, Birmingham, B24 8HZ.
Please refer to our Terms and Conditions (point 9) for more information.
No claims can be processed unless these conditions are strictly adhered to.
*28 Day Customer Satisfaction Promise applies to items which are in their original branded shoe box, unworn and re-sellable as new.
For more information visit Cloggs UK
Submit your review | |