Coastal.com Return Policy
How to return your order: If you need to return or exchange an order for any reason, our 365 day return policy is here to help! We’ll even pay the return shipping. If you want to exchange an order and still take advantage of the original promotional offer, just make sure your new order is placed within 30 days from the original ship date. If you want to exchange glasses you received for free, keep in mind the new pair must be coupon eligible.
Follow the steps below to return or exchange:
1. Call our Customer Care Team at 1-866-333-6888 and they will email you a pre-paid postage stamp.
2. Return items in their original package or a sturdy box to:
1755 Boblett Street
Blaine, WA 98230
3. Please allow 4-6 weeks for your store credit, refund or exchange to be processed.
Note: Simply ensure your glasses are in their original, unworn condition and contact lens boxes are unopened, unmarked and not within 6 months of expiry. We are unable to take responsibility for lost packages.