If for any reason you need to return or exchange an item, has a new online Returns system to help expedite the process. We will handle your return by either promptly exchanging the item or issuing a credit or refund. The following items outline the steps you must take to request a return or exchange. Please note the terms and conditions below. If you have any questions, you may reach us through our contact form, or call our customer service line TOLL FREE 24/7 at (800) 261-2859.
Terms & Conditions

The following terms and conditions apply to RMAs and exchanges:

  • We will accept returns within 30 days of your receipt. Exceptions to this are damaged and defective items, which have their own return policy (see below).
  • Returned merchandise must be in saleable condition, with manufacturer’s original packaging.
  • Sorry, shipping fees are not refundable.
  • Coffee machines and water coolers are subject to a 20% restocking fee.
  • Damaged products: If a package arrives and is damaged, please notify us via our contact form, or call our customer service line TOLL FREE 24/7 at (800) 261-2859. Claims against a common carrier must be made by us.
  • Save all packaging for any claims.

 Requesting a Return Merchandise Authorization (RMA)

  1. Make sure you are logged in to
  2. At the top of the page, click on the My Account link to go to your account page.

    Use this link to get to your account page.

  3. Select My Orders from the left-hand menu.
  4. Click on View Order in the appropriate row for the order you would like to return.
  5. Click the link labeled Return in the upper right.
  6. This form will allow you to request an RMA.

    Enter the e-mail address you would like the return information to be sent to, if different from the e-mail on your order. From the dropdown select the item you wish to return and enter the quantity.

    Select the preferred resolution (exchange, refund, or store credit). Enter the condition of the product and select your reason for the return.

    If you have multiple products you would like to return, click Add Item To Return and follow the instructions in the preceding paragraphs.

    You may enter any additional notes regarding the product and its condition in the comments section.

    Once you are finished, please click Submit. If you have filled out the form correctly, you will be taken to the My Returns tab.

Viewing your RMA request

The My Returns page will show all of the RMAs you’ve requested and their status. For more details, to update tracking information, or to leave comments, click the View Return link.
Understanding Return Statuses

The RMA request has been submitted and is awaiting review. Please allow 1 business day for RMA requests to be reviewed.
Your RMA request has been approved, and you will receive a separate e-mail with the return instructions.
The RMA request did not meet the terms and conditions for return.
Return Received
Your return has been received by the warehouse and is awaiting inspection.
The resolution you’ve requested has been completed.
Your return does not meet the conditions for an approved return.

Processing your RMA

  1. Make sure your return package abides by our terms and conditions before sending it out.
  2. Ship your return package insured via any shipping carrier you choose. Please save all tracking information received.
    Note: Please return packages only to the address provided on the label. Returning a package to an address not listed on the RMA may cause delays in receiving your refund or exchange.
  3. In order for your return to be processed as quickly as possible, please update the RMA in your My Returns section by entering the tracking number provided by the shipping carrier.
  4. Your replacement/refund will be sent once we have received the return package.

What if my RMA request was denied?

If your request was denied, you will receive an e-mail notifying you of such, along with any comments provided by our customer service department. The status of the request in your My Returns page will show Resolved (denied), and the corresponding View Return page will list the same comment as the e-mail. Should you wish to follow up with us regarding this decision, please use our contact form, or call our customer service line TOLL FREE 24/7 at (800) 261-2859.

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