Coldwater Creek

Coldwater Creek Return PolicyColdwater Creek Return Policy

Easy Returns

At Coldwater Creek, we want you to shop in confidence knowing that your purchase is Always 100% Satisfaction Guaranteed. If, for any reason at any time, you choose to return your selection, we’ll cheerfully refund the purchase price, help you with an exchange, or credit your account.

You can return your purchase by mail or to one of our Coldwater Creek stores. If you have any questions, please call toll-free 800.510.2808 and one of our knowledgeable customer service representatives will be happy to assist you.

At our stores
For a prompt refund, exchange, or credit, please bring your original sales receipt or packing slip to the store. If you do not have your receipt or packing slip, we will be happy to issue a store credit for the current selling price of the merchandise you are returning. Coldwater Creek cannot accept returns of items purchased through Bill Me Later in our stores at this time. We apologize for the inconvenience. Use our Store Locator to find the Coldwater Creek store nearest you.

U.S. Postal Service
Another easy option is to use the pre-addressed, pre-paid return mailing label. Repack the item(s) you are returning in the original packaging, and include the packing slip with your name and address. Attach the pre-paid return label, and drop it in the mail.

If you no longer have the return label, click for a printable version. If you need to make your own return label, please use this address for all returns:

Coldwater Creek Returns
701 Coldwater Creek Drive
Mineral Wells, WV  26121

If you no longer have the receipt or packing slip, please include your name and address on a note in the package you’re returning.

If the item you’re returning was a gift, please include the name and address of the person who sent you the gift. This information will assist our Returns department in locating your order and expediting your request.

There is no charge for return postage if you are exchanging for a different size, or if an item is damaged or defective. Otherwise the $6.95 pre-paid return postage fee will be deducted from your credit.

Exchanges

We want you to be satisfied. If you are ever unhappy with a Coldwater Creek purchase, you may return or exchange it. See our 100% Guarantee.

At our stores 
Bring the merchandise previously purchased at one of our stores, from a catalog, or from our website, and your sales receipt to a store for an exchange. Outlet items can be exchanged at Outlet stores.

By mail
Fill out the exchange portion of the packing slip enclosed with your order. Send back the item using the postage-paid return label. If you are exchanging for the same item in a different size, you will not be charged for return shipping costs. If you are exchanging for a different item, your credit card will be billed $6.95 for postage.

If you no longer have the return label, click for a printable version. If you prefer, you may make your own label using the address below. Please include your name and address with all returns or exchanges.

Coldwater Creek Returns
701 Coldwater Creek Drive
Mineral Wells, WV  26121

Canada: Returns and Exchanges

Exchanges
Call 1-800-510-2808 6 a.m. to 3 a.m. ET and a customer service representative will help you.

Returns
Place your order in the original packaging. Send, postage-paid, with the return form that was enclosed with your order to:

Coldwater Creek
DHL Global Mail
4-355 Admiral Blvd.
Mississauga ON L5T 2N1

Japan: Returns and Exchanges

Exchanges
To make an exchange, use an AT&T operator to call us at 1-800-510-2808, 6 a.m. – 3 a.m. ET, and a customer service representative will help you. You will be charged for your call to the U.S. telephone operator.

Or fax us at: 00531-11-3996.

Returns
Place your order in the original packaging. Send, postage-paid, with the return form that was enclosed with your order to:

Coldwater Creek Returns
701 Coldwater Creek Drive
Mineral Wells, WV 26121 Please note: Coldwater Creek does not refund duty charges on returned items.

Other countries

Free of charge

  • Use Instant Help 6 a.m. to 3 a.m. ET.
  • Call the United States and ask the operator for 1-800-510-2808
    6 a.m. to 3 a.m. ET. A customer service representative will
    help you.

Call Direct:

  • Coeur d’ Alene, Idaho Customer Service Center
    1-208-665-1000 3 a.m. to midnight, PT
  • Parkersburg, West Virginia Customer Service Center
    1-304-420-0400 6 a.m. to midnight, ET

For more information visit Coldwater Creek



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