Complete Gyms Return Policy
Exchanges or Returns
Any goods purchased from one of our showrooms are exchanged at the sole discretion of our store managers. By law, customers in the UK have the statutory right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order (prior to shipment) for any item purchased on the COMPLETEGYMS group of websites or over the telephone, for a full refund.
In addition, customers have the right to withdraw from the purchase of an order within a seven working days ‘cooling off period’ after the delivery of the item. Items must be returned to COMPLETEGYMS at the customers expense in their original packaging and in perfect ‘saleable’ order — COMPLETEGYMS reserves the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
A full refund minus any delivery and or installation costs incurred by COMPLETEGYMS will be given. We regret that for hygiene reasons, we are unable to accept order cancellations of certain products where the products have been ‘unsealed’ — such products include heart rate monitors, power breathes, shoes and boxing accessories. Exceptions also apply to all ‘custom made’ and ‘bespoke’ equipment purchased. In order to arrange a refund or exchange, you require a Returns Reference Code and authorisation from a member of COMPLETEGYMS staff. To obtain this, simply email returns@completegyms.com We will review and where appropriate, authorize your query and provide instructions on how to proceed with the product return. Returns will only be accepted with a valid Returns Reference code and prior approval from COMPLETEGYMS.
Any promotional items received when purchasing the goods that are to be returned, must also be returned or paid for in full. We recommend using a registered service when returning any items to us. Please note — any customer, who refuses to accept delivery of their order for any reason other than the product being damaged in transit, will be subject to a 15% re–stocking fee. In addition, the customer will be liable for any delivery costs incurred by COMPLETEGYMS.
Change of heart
Goods returned to us because of a change of heart must be unused and in perfect, re–saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. If the item returned qualified for Free delivery or Free Next Day delivery, you will be charged for the respective cost £4.95 or £6.95. The item(s) must be returned within 7 days of purchase, as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded Delivery.
Warranties
All products sold on both our websites and in–store are covered by a full manufacturers’ warranty. Warranties vary from manufacturer to manufacturer as well as by product. Customers should refer to the product specific user manual or speak to a member of the sales team for details of individual product warranties. Please be aware that home-use products are not suitable for use in commercial locations. Use of home-use products outside of the home may invalidate your warranty.
Cancellation
Customers may cancel their order and receive a full refund prior at any time before the order has been shipped. However should a customer wish to cancel their order after it has been dispatched, the customer is liable for any delivery costs incurred by COMPLETEGYMS . This excludes any ‘custom made’ or ‘bespoke’ equipment.
Gift Vouchers
A COMPLETEGYMS gift voucher entitles the bearer up to the printed amount worth of products and cannot be used in conjunction with any other offer. No cash alternative or change given.
For more information visit Complete Gyms
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