Crutchfield

Crutchfield Return Policy

Is your item defective? Please call us first.

If you think an item you ordered might be defective, please speak to one of our Tech Support Specialists first. Often, they can help you solve setup and installation problems by trouble shooting with you over the phone. To reach our Tech Support Specialists, call the toll-free number on your invoice and please have your order number ready. If you don’t have your order number available, please call Customer Support at 800-955-9091. They will look up your order number for you and transfer you to a technician.

Submit an online Return Authorization request. If you prefer, you can call 1-800-955-9091 to arrange your return.

You’re welcome to make your own arrangements for return shipping, or we can send you an Authorized Return Shipping (ARS) label by e-mail, fax, or postal mail, whichever you prefer. Let us know how many packages you’re returning, and we can send a label for each package. Labels by e-mail are sent as a PDF attachment. Print the label using Adobe Acrobat Reader version 3.0 or later. The return shipping cost of $7 per label will be deducted from your merchandise credit or refund. ARS labels cannot be used for items requiring special shipping, such as some larger TVs, stands and tower speakers. These items require special freight return shipping — please call             1-800-955-9091       for details.

Check the label

• Verify the information on your ARS label(s). It should already have your information filled in for your convenience.
• Your Return Authorization number will be supplied in the space marked “RA#” on the ARS label(s).
• If you’re returning more than one package, be sure to fill out the “Pkg: __ of __” info at the top right of each tag (Example: Pkg 1 of 2)

Pack carefully

• The item should be returned in the manufacturer’s box, with all the remotes, manuals, and original wiring included.
• Please use the original outside box if possible.

Attach the labels

• Remove old shipping labels or mark out the original tracking numbers.
• Then securely tape one completed ARS label to each package.

Give the package to UPS

• Hand it to any UPS driver or take it to any official UPS drop-off spot (a UPS station, UPS Store, or other store that handles UPS shipments).
• For the location of the UPS office nearest you, please call or visit www.ups.com.

For more information visit Crutchfield