Cult Beauty UK Return Policy
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
For all UK returns, please send via our FREEPOST service to:
FREEPOST – RTEJ-KSXX-HRCC
Cult Beauty Limited
Returns Department
38-39 St Johns Lane
London EC1M 4BJ
We regret that we cannot reimburse postage costs, for items returned from outside the UK
We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to call us on 0800 108 8822 (UK) or +44 203 471 3000 (International) from 10am to 6pm GMT, Monday to Friday to arrange.
SHIPPING
We have two worldwide shipping options; Standard Delivery and FedEx Express. Shipping costs are determined by zone and a full breakdown can be found below.
We also offer Saturday delivery for limited post codes within the United Kingdom.
You will have the opportunity to select your preferred delivery method as your proceed through checkout, and will be able to check the total order value (including postage & packaging costs) before you complete the transaction.
Standard Delivery is FREE worldwide on all orders over £50 except for mainland China.
Mainland UK
Standard £3.95 3 – 4 business days
FedEx £7.95 1 – 2 business days (excludes weekends and Bank Holidays)
Saturday £15.00 Dedicated Saturday delivery, between the hours of 9am and 5pm, provided your order is made by 2pm the preceding Friday.
Non-Mainland UK
Standard £3.95 3 – 5 business days
FedEx £30.00 2 – 3 business days
Western Europe & North America
Standard £4.95 5 – 10 business days
FedEx £15.00 2 – 3 business days
Middle East
Standard £6.95 5 – 10 business days
FedEx £25.00 2 – 4 business days
Asia & Australasia
Standard £6.95 7 – 10 business days
FedEx £30.00 2 – 4 business days
Mainland China
Standard £7.95 7 – 10 business days
Rest of the World
Standard £6.95 7 – 10 business days
FedEx £30.00 2 – 4 business days
Cult Beauty currently ships to:
Mainland UK
United Kingdom
Non-Mainland UK
Jersey / Guernsey / Isle of Man
North America
United States / Canada
Western Europe
Andorra / Austria / Belgium / Cyprus / Czech Republic / Denmark / Finland / France / Germany / Greece / Iceland / Ireland / Isle of Man / Italy / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Spain / Sweden / Switzerland
Middle East
Bahrain / Israel / Jordan / Kuwait / Oman / Qatar / Saudi Arabia / United Arab Emirates
Asia & Australasia
Australia / Brunei / China / Hong Kong / Japan / South Korea / Malaysia / New Zealand / Singapore / Taiwan / Thailand
Rest of the World
Aland Islands / Anguilla / Bahamas / Barbados / Brazil / Cape Verde / Cayman Islands / Croatia / Estonia / Gibraltar / Hungary / India / Latvia / Lithuania / Maldives / Reunion / Romania / Russia / Slovakia / Slovenia / South Africa / Turkey / Ukraine / Vatican City / Venezuela
TAXES & DUTIES
Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Cult Beauty cannot accept liability.
For more information visit Cult Beauty UK
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