D2Moto Return Policy
All returns for refund must be postmarked no later than 30 days from the original customer shipment date.
All returns for store credit must be postmarked no later than 90 days from the original customer shipment date
Returns and exchanges must be in new condition with all hardware that included with the item and must include original packing material. Customer is responsible for all return shipping charges. Include a copy of your packing list or return form with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. All refund will take up to 10 business days to complete after return package received.
*We cannot accept returns on special ordered parts.
*We do not issue refund for 3 day, 2nd day, express shipping or any special shipping instruction fee.
Incorrect Item: If you received an incorrect item, no extra charges will be incurred. Customer must notify us within 30 days from the original customer shipment date. All Return must be preauthorized by us. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer is responsible for any additional shipping and handling charges. The replacement item must be at least 75% of the value of the original item. Any remaining credit will use for future order as store credit.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer is responsible for all shipping charges.
Return / Exchange Shipping Instructions:
1) All return / exchange must preauthorized by D2Moto. Please contact us at 626-363-8822.
2) Enclose a copy of your packing list or Return form along with any detailed return/exchange instructions.
3) Return via prepaid UPS or US mail. No collect shipments will be accepted.
4) Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost / stolen/ damage during return shipping.
Download Return and Exchange Form
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