Within 6 months of dispatch, if there is a fault with your product we will normally offer a repair, exchange or credit. Any faults after that period must be reported by you direct to the manufacturer. Please note that some suppliers insist that customers deal direct with them so you must follow the Returns Process as set out below to determine if you can return an item.
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect or misuse.

Items need to be returned using our Returns Process. You must follow the procedure that will determine if the item can be returned. If the item can be returned you will be provided with a RMA number. If your return does not contain the RMA number and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item. We recommend that you return the item using tracked and/or recorded mail. The cost of returns is borne by you unless we have agreed otherwise. If it qualifies for a replacement within the first 28 days after dispatch, we will provide you with a FREEPOST label but the responsibility for safe return resides with you, thereafter the cost of returning the item is borne by you the customer.

We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement or  a credit note will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.

If no fault can be found by our test centre, the item will be returned to you at your cost plus an administration charge not exceeding 10% of the original net price paid by you for the item. This charge will need to be paid prior to dispatch. In such circumstances you will not be refunded for the cost of return. If you decline to pay these costs within 30 days of being notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.

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