DermStore.com Return Policy
If you’re not completely satisfied with your purchase, we aren’t satisfied either. That’s why we’ve made returns for store credit FREE and EASY. Call our customer service department, receive a return label instantly via email, print it, pack it and send it back so we can process your store credit and get you one step closer to your perfect beauty regimen. No fees, no waiting, just quick and easy returns on us!
How it works:
- Contact a beauty expert 24/7 to request an Return Authorization Number
- Receive your FREE RETURN* shipping label instantly to your inbox
- Print your label
- Place all items being returned in a box, secure your free return label to the outside of the box
- Leave for your mailman or drop off at your local post office
- Receive your store credit and start shopping for something that works better for you
* FREE RETURNS valid on item(s) being returned for store credit only. If you would like to receive a full refund using a free return label, a restocking fee of $6.95 will be deducted from the total being refunded back to your card. Returns outside of the continental United States and Amazon purchases do not qualify for free return shipping labels.
Perfumes are only eligible for return if damaged during shipping. If approved, returned perfume products will be compensated for the value of the product with a store credit only. Perfumes should be returned via USPS.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. There will be a $15 service charge applied to all refused packages. If you wish to inquire about your return please call Customer Service 24/7 at:
DermStore 1.800.213.DERM (3376)
Blush 1.855.62.BLUSH (25874)
HairEnvy 1.855.272.HAIR (4247)
If you would like to use your own return shipping label our warehouse address is listed below. We recommend getting tracking on your package to ensure a quick refund or credit. You will not be charged any restocking fees if you use this method.
Attention: Returns Department
2701 Stanley Gault Parkway
Louisville, KY 40223