Diapers.com Return PolicyDiapers.com Return Policy

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 365 days of the sale date and issue a full refund. We will also pay for the return shipping. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product. For returns from destinations outside the 48 contiguous states, or for any other questions or concerns, please contact us at 1-800-DIAPERS (1-800-342-7377) customercare@diapers.com.

How to Return a Product

Return shipping is free, fast and easy! To return any item(s), simply go to My Account, then Order History and use our new Do It Yourself (D.I.Y.) Returns Tool to get simple return instructions. You can also call our Customer Care team at 1-800-DIAPERS (1-800-342-7377) or send an email to customercare@diapers.com. A friendly Customer Care team member will take care of the details and email you a prepaid, printable UPS return shipping label to apply to your package.

You may then return your package to a UPS driver or drop it off at any UPS drop-off location. Once your return is received at our processing center, you will receive a full refund, along with an email confirmation.

Packing Your Return

The box that the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the prepaid shipping label acquired through our Do It Yourself (D.I.Y.) Returns Tool or our customer care team. As mentioned above, you can return your package to a UPS driver or drop it off at any UPS drop-off location.

Please contact us with any questions or concerns at 1-800-DIAPERS (1-800-342-7377) or customercare@diapers.com.

Returns from Alaska, Hawaii, U.S. Territories, APO/FPO Addresses

We currently offer free returns for orders shipped to the 48 contiguous states only. However, if you live in Alaska, Hawaii, U.S. Territories or at an APO/FPO address, you may return items at your own expense using any trackable and insured shipping method. Please contact our customer care team for detailed instructions. Call us at 1-800-DIAPERS (1-800-342-7377) or send an email to customercare@diapers.com.

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