Dick’s Sporting Goods

Dicks Sporting Goods Return PolicyDick’s Sporting Goods

If you are not satisfied with your purchase simply return your item within 90 days of receipt to any of our Dick’s Sporting Goods retail locations or by shipping back to the DicksSportingGoods.com returns facility. Credit will be issued to your original form of payment for a full refund of the purchase price minus shipping charges or gift wrap. In the event the item has been received damaged, defective out of the box or the incorrect item was shipped, shipping charges will be refunded.

Items must be returned in new and unused condition, include all parts and accessories and in original vendor packaging. Dick’s Sporting Goods Standard Return policy does not apply to all items. For a list of exceptions and instructions on how to return please refer to our Return Exceptions.

To ensure a full credit, returns must be accompanied by the original sales receipt or packing slip.

For additional assistance visit your local Dicks Sporting Goods retail location or call toll-free at 1.877.846.9997 and one of our customer service agents will be glad to recommend alternate return options that may be available.

Please note that Dicks Sporting Goods reserves the right to refuse any returns if they do not meet our return requirements.

Damaged, Defective or Incorrect Items Shipped

If you receive item(s) that have been damaged in transit, defective out of the box or an incorrect item, save the shipping carton and contact a Dick’s Sporting Goods Customer Service Agent for immediate assistance at 1.877.846.9997. Our customer service team will provide you with a prepaid return label or arrange pick-up for items delivered through a freight carrier. Customers will be refunded in the original form of payment for the purchase price as well as any applicable taxes and shipping costs.

Please note if you do not contact customer service and ship to the return center, you are responsible for all return shipping charges.

Credit

Qualifying returns to Dick’s Sporting Goods will be refunded for the amount paid for the item, including any sales tax if applicable within 30 days of our receiving your returned item. Original freight charges and return freight charges are the responsibility of the customer unless the item was received damaged/defective or if the incorrect item was shipped. See Damaged, Defective or Incorrect Items.

Refunds will be credited in the original form of payment used for purchase. If payment was by a gift card or gift certificate the return will be refunded to your original gift card or online gift certificate that was used for the purchase. Returns where a ScoreCard reward certificate was redeemed or other discount applied may result in an adjusted refund amount.

For added convenience bring your qualifying purchase into your local Dick’s Sporting Goods retail location for a return or exchange. Your local Dick’s Sporting Goods retail location CANNOT process returns to Bill Me Later or Pay Pal. Credit will be placed on a merchandise card for these returns.

Returning an ItemThe packing slip in your package will contain detailed return instructions for all returnable items. Below are the return options for most items:

  1. In-store Return
  2. Pre-paid Return Shipping
  3. Standard Return Shipping

Dick’s Sporting Goods Return Policy does not apply for all items. For a list of exceptions and instructions on returning please read our Return Exceptions .

Please Note: In store purchases can only be returned to your local Dick’s Sporting Goods retail locations and can not be returned to the web store.

1. In-store Return

Avoid shipping charges and receive a refund, store credit or exchange items by returning your online purchase to any of our Dicks Sporting Goods retail locations. Items must be returned within 90 days of item delivery with the following information:

  • New and unused items with all original packing materials, manuals and accessories
  • Packing Slip and Ship Confirmation email
  • Credit card or gift card used for purchase
  • Stores CANNOT process returns to Bill Me Later or Pay Pal. Credit will be placed on a merchandise card for these returns.

If items were received damaged/defective or the incorrect item was shipped, please contact a Dicks Sporting Goods Customer Service Agent at 1.877.846.9997 to arrange for a no cost return. Click here for information on returning damaged, defective or incorrectly shipped items.

2. Pre-Paid Return Shipping

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package to be shipped via the US postal service. This service is a fixed rate of $8.00 which will be deducted from your refund amount.

  1. Pack new and unused items securely in the original item packaging, whenever possible including all paperwork, parts and accessories.
  2. Remove the mailing label portion from the packing list.
  3. Complete the Return Reason Form on the packing slip and enclose in your return box.
  4. Affix the pre-paid label to the package removing all extra labels from the outside of the package.
  5. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.

Additional Information:

  • To receive a refund, items must be returned within 90 days of delivery.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Refund for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
  • Track your return shipment through My Account at DicksSportingGoods.com.
  • To ensure proper refund processing do not reproduce the pre-paid label in any way.
  • Click here for information on returning damaged, defective, or incorrectly shipped items.

3. Standard Return Shipping

If you would prefer to use your own shipping method:

  1. Pack new and unused items securely in the original item packaging, whenever possible including all paperwork, parts and accessories.
  2. Complete the Return Reason Form on the packing slip and enclose in your return box
  3. Remove all extra labels from the outside of the package
  4. Send the return package to the below address unless packing slip directs otherwise:
    DicksSportingGoods.com
    Returns Department
    7601 Trade Port Drive
    Louisville, KY 40258

Additional Information:

  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • It is recommended that you use UPS or Insured Parcel Post for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • To receive a refund, items must be returned within 90 days of delivery.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Refund for gift returns will be issued to the original purchaser.
  • Click here for information on returning damaged, defective, or incorrectly shipped items.

To contact a Customer Service Agent, please click here to fill out an email form or contact us via phone at 1.877.846.9997

Please note that standard Dicks Sporting Goods reserves the right to refuse any returns if they do not meet our return requirements.

Returning an Oversized Item

Items are considered to be oversized if they are heavier than 70 pounds. For instructions on arranging freight delivery pickup for your item please contact a Customer Service Agent at 1.877.846.9997.

You will be refunded shipping charges on Oversized Item returns if the item arrives defective or damaged or if the incorrect item was shipped. Click here for information on returning damaged, defective, or incorrect items.

You will NOT be refunded shipping charges on Oversized Items that are returned due to buyer’s remorse. Please note shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

  1. Contact a Customer Service Agent at 1.877.846.9997
  2. Pack new and unused item securely in the original packaging, whenever possible including all paperwork, parts and accessories.
  3. Complete the Return Reason Form on the packing slip and enclose with your return
  4. Remove all extra labels from the outside of the package.

Additional Information:

  • You must be present at the location and time of pickup.
  • All packaged item(s) must be at the front door for the freight driver.
  • To receive a refund, items must be returned within 90 days of delivery.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Refund for gift returns will be issued to the original purchaser.

Return Exceptions

Exceptions to our return policy and instructions on how to return these particular items appear below.

Warranty information is included with many products or may be found on the manufacturer’s websites. Due to restrictions on accepting warranty returns, please contact a Dick’s Sporting Goods Customer Service Agent at 1.877.846.9997 prior to returning any merchandise for warranty considerations.

Customized / Personalized Items and Autographed Collectibles

All sales are final for customized items and autographed collectibles. If an error occurred with your order please contact a Customer Service Agent at 1.877.846.9997.

Perishable Items

Contact Dick’s Sporting Goods Customer Service at 1.877.846.9997 to receive detailed instructions on returning perishable items.

Bats/Golf Clubs/Lacrosse and Hockey Sticks, Shafts and Heads

Once packaging as been removed returns and exchanges are the responsibility of the manufacturer. Please refer to your product documentation and contact the Manufacturer directly for these issues.

Per discretion of the manufacturer the warranty may be found void if item was determined to be abused or altered in any way.

Please have the following information readily available before calling manufacturer for return authorization:

  • Model Number
  • Proof of Purchase
  • Date Purchased
  • Location Purchased

Software and Electronic Media Items

Once the packaging has been removed from any software or electronic media purchase the item can no longer be returned and the return policy is void.

Software and electronic media items include:

  • CD-ROMs
  • Computer Games
  • Software
  • VHS Tapes

Additional Items not eligible for returns

  • Firearms and ammunition (not sold via DicksSportingGoods.com)
  • Gas and Electric Scooters if package is open or factory seal has been broken

Please note that standard Dicks Sporting Goods reserves the right to refuse any returns if they do not meet our return requirements.



Review This Company


Submit your review
* Required Field