Direct Gardening Return Policy
All returned checks are subject to the state allowable service fee. Returned checks may be electronically debited for the full face value of the check and the state allowable service fee.
Substitution Policy
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value. If you are not happy with the substituted item, simply return the original shipping label with a letter of complaint for shipment of the original item when available or a refund.
Cancellation Policy
We can only guarantee cancellation of an order if it is requested the same day the order is placed. All other cancellation requests must come to us in writing. Once we have begun shipping for the season, it is difficult to cancel an order. We appreciate your understanding.
Our One Year Guarantee
If any item you purchased from us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt. If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with the correct postage affixed, within 14 days of receipt.