Dune

Dune-Return-PolicyDune Return Policy

FOR PURCHASES MADE ONLINE

We are pleased to offer a refund of full priced items within 28 days of receiving your parcel, by either using one of our free returns postal options or by taking the item to one of our standalone stores.  Unfortunately, at this time, we cannot accept return of items at our concessions within John Lewis, House of Fraser, Selfridges, Top Shop or Debenhams.

Discounted and sale items purchased online can only be returned to our warehouse for a refund within 28 days of receipt of the parcel.  Unfortunately, sale items purchased online cannot be returned to a standalone store.

This policy does not affect your statutory rights.

ONLINE RETURNS PROCESS

To help ensure efficient processing of returns and exchanges, please ensure the product is unworn or unmarked, with the box in a saleable condition.  Where possible, please use the original packaging to return the item to us.

Before returning items to our warehouse, please complete the returns paperwork that will arrive with your purchase, detach and include it in your parcel.

FREE RETURNS FROM THE UK

Orders delivered to UK addresses can be returned using one of the methods below.

Return using Collect+ 
Simply attach the Collect+ label to the front of your parcel and take it to one of the 4,500 local stores.  For more information and to find the nearest Collect+ store visit the website at www.collectplus.co.uk/dune

Return using Royal Mail
A Royal Mail returns label can be downloaded from this link – Royal Mail.

Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter.  Obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us. There is a limit of 2kg for this service (roughly 3 items in 1 box).  If you need further information, please do not hesitate to call Customer Services at +44 (0) 116 284 7800.

Return to store – We are pleased to accept returns of full price items to UK Standalone Dune stores (excluding our outlet stores).  Please take the delivery note supplied with your parcel as a proof of purchase.

The following restrictions apply:

  • Orders purchased using Pay Pal cannot be returned to a store
  • Sale items cannot be returned to store
  • Items cannot be returned to a concession.
FREE RETURNS FROM THE REPUBLIC OF IRELAND

Orders delivered to addresses in the Republic of Ireland can now be returned using our free returns service.

To obtain a free trackable returns label please contact Customer Services on +44 (0) 116 284 7800 with the details of the order that you wish to return.

Please note – parcels can take up to 20 days to be received by our warehouse but will be processed within 3 days of receipt.  Funds can take up to 5 working days to appear in your bank account from the date of the refund.

NON-UK OR IRISH CUSTOMERS

For non-UK customers, please return items back to the address found on your returns form. Unfortunately, at this time, we are unable to offer a free returns service for parcels delivered to non-UK or Irish addresses and return postal costs are the responsibility of the customer.

FAQS

I’ve lost my Free Returns Label, what do I do?
You can download the Royal Mail label or generate a new Collect+ label by clicking on the links below, printing and attach to your package:

Can I exchange an item?
Exchanges are available for customers returning items from a UK delivery address – subject to the replacement item being available. Complete the form that comes with your order, stating the size and colour to which you now require and return in the normal manner.

For customers returning items from outside of the UK, unfortunately at this time we are unable to offer a free exchange service.

How long does it take for refunds to be processed?
Returned parcels are delivered to us Monday to Friday and refunds are normally processed within 3 working days once we are in receipt of your returned items.  It can then take up to 3 working days for the funds to appear in your PayPal, credit card or bank account so do allow up to 14 days from the date you return your parcel for funds to be credited back to your account.  Please note during SALE periods, this can take a little longer.

FOR PURCHASES MADE IN STORE

For purchases made in store, we are pleased to offer returns of full priced items to any Dune store within 28 days of purchase along with the original receipt for an exchange or a full refund.  Please ensure the items are unworn, unmarked and in the original packaging.

On sale items, we offer an exchange on goods returned within 14 days of purchase. Unfortunately, we are unable to provide a refund for sale items at this time.

This policy does not affect your statutory rights.

For more information visit Dune

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