Dylan’S Candy Bar Return Policy
What is your online return policy?
We accept returns of non-edible, unopened products within 30 days of receipt with the following conditions:
- You must contact customer service before starting the return at 866.939.5267 or customerservice@dylanscandybar.com to gain authorization for a return number to place on the outside of the box. This is to ensure there are no delays in the return and refund process.
- If you’re returning apparel, it must be unworn with the original tags attached.
- We cannot accept returns of personalized products or custom orders.
- For food safety & health reasons, we cannot accept returns of edible product for a refund, unless it was damaged in transit. If damages occurred, please contact customer service at 866.939.5267 or customerservice@dylanscandybar.com within 24 hours of receiving your order.
What is your retail store return policy?
Returns must be made on apparel, accessories, plush and any other non-edible merchandise with the original receipt within 30 days of purchase. No returns will be made without a receipt. Returned merchandise must be in sellable condition, unwashed, unsoiled and with tags intact. Refunds will be issued to the original form of payment. Edible products and seasonal merchandise are considered final sale and are not eligible for a refund. Online returns must be made through our customer service department.
Are there products I cannot return?
We cannot accept returns of edible products (unless damaged in transit), personalized products or custom orders.
How do I ship my return?
Please indicate the product name, order number and reason for returning inside the box. Clearly mark the return authorization number from customer service on the outside of the box. Send your return to us at the below address:
Dylan’s Candy Bar @ MJC 999
South Oyster Bay Road
Building 302
Bethpage, NY 11714
Is there a return fee?
Customers are responsible for the shipping costs on all returns. Please use a traceable carrier for your return. We are not responsible for lost or damaged returns.
How long does it take to process the return?
Once we receive your return, we will issue a refund to your original form of payment. Please allow 5-7 business days for your return to be processed.