Eddie Bauer Return Policy
As our guarantee states “Every item we sell will give you complete satisfaction or you may return it for a full refund” You can follow one of our three simple ways to return.
Free Exchanges
BY MAIL
Complete the exchange portion on the back of the Order Summary form and include it with your returned item. We will send the new item out to you and we will pay for the shipping.
BY PHONE
To receive your exchange item even faster, simply place your new order at 1-800-426-8020. We will charge you for the purchase price of your exchange and will waive shipping. Once your return is received we will credit you for the cost of the original item.
Refunds
We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and award certificates, will be refunded as merchandise credit. Please note all sales from our warehouse stores are final.
Returns – 3 simple ways
U.S. orders can be returned with your choice of three methods. Choose the most convenient option for you.
1. Return to store
We’ll gladly issue a refund in the original form of payment if you are not completely satisfied with your purchase.
WITH RECEIPT
Full refund in the original payment method (excluding shipping charges)
NO RECEIPT
Exchange or merchandise credit. A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website or over the phone.
GIFT RECEIPT
Exchange or merchandise credit.
RETURNS OR EXCHANGES TO CANADIAN STORES
Catalog and Internet returns and exchanges can be made to our Canadian stores however duty charges will be forfeited. Duty can only be reimbursed when product is returned to Eddie Bauer in the United States. To receive a credit including all duties and taxes, see our instructions for Canadian returns by mail.
2. Use the prepaid label
Use the prepaid label on the front of the order summary included with your order. Just drop the package in the mail, give it to your postal carrier or take it to the Post Office. If a prepaid label was not provided on the front of your order summary, please follow the “Return on your own” instructions.
When using the prepaid label you pay nothing up front. Instead, a return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns weighing 5 pounds or less and $8.50 for all other packages.
Please allow about 14 days for us to receive and process your return or exchange. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges), less the prepaid label return charge.
3. Use any shipper
Return your package using the shipper of your choice to the following address:
Eddie Bauer, LLC
ATTN: Customer Returns
6759 Port Rd.
Groveport, OH 43199
Please allow a minimum of 14 days for us to receive and process your return or exchange. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges).
Canadian customers, please see our separate instructions for Canadian returns to receive a refund including all duties and taxes.
Canadian Returns
Our customer care center will help you process your return. Customers who received their orders through Canada Post Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:
- Request a return: contact our customer support team at 1-800-848-4910 or CustomerService@service.eddiebauer.com. Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return.
- Refund credit: we will provide you with the exact value of your credit for the item(s) being returned based on the product(s) value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
- RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our Canadian returns facility.
- Prepare your package: fill out the Reason for Return Service form on the back of the original packing slip including the RMA number. Package your return items along with the return form and address it to the Canadian return address.
- Send your package: insure your shipment for the full value of the merchandise. Keep your receipt until the credit appears on your credit card statement. C.O.D. returns are not accepted.
Canada Post Borderfree will credit your return once the package is received, typically within 14-30 business days after you send it. If you have any further questions, please email CustomerService@service.eddiebauer.com or call us at 1-800-848-4910.
What if something I order goes on sale?
If something you ordered goes on sale within two weeks of your purchase, let us know and we will adjust the price. Adjustments will be made in the original form of payment and must be made within 14 days of the original ship date or store purchase date. For cash payments, a refund check will be mailed within two weeks.
For more information visit Eddie Bauer
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